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Resultaten voor tag: Emotion Management

‘Service with a smile’ can be costly, if not managed well

‘Service with a smile’ can be costly, if not managed well

Datum:09 mei 2017
Auteur:Rachel Gifford

As a consumer,  a positive customer service experience can make all the difference. The idea of ‘service with a smile’ is certainly what most of us would hope to experience, rather than the heated confrontations as witnessed in the recent,...