Student well-being and support

Do you have any questions about your degree programme or about the University? Have you encountered any problems (perhaps study-related), or are you perhaps struggling with a particular issue and would like to talk to someone about it? Do you need assistance with a health-related issue or your mental well-being? We would be glad to help.

In this infographic you will find a visual summary of the most important general points of contact within the University of Groningen. The individuals concerned are there to assist you or to answer any questions you may have. Please bear in mind that there may be minor differences between one faculty and another.

It is better to be safe than sorry. If you need care or support, it is important that you have the right health insurance. The costs associated with any care that you may receive will only be reimbursed if you are properly insured. If you require care in the Netherlands, your GP is the first point of contact. Consult your GP first, and they will then refer you to the right type of assistance and/or care provider. This is the reason why it is important for you to register with a GP who has a practice in your area. Prepare well:

• Take out health insurance. More information about insurance and the Dutch health care system is available here.

• Register with a GP who has a practice in your area.

• Are there any special circumstances that could make life difficult for you during your time at university? If so, find out what steps you need to take well before the start of your degree programme. You will find more information on this page.

Are you a student (or prospective student) and are there any special circumstances that could impact the progress of your studies? If so, the student counsellors, the Psychological Counselling Service and the trainers at the Student Service Centre (SSC) can provide support in a wide range of areas. Go to this SSC page for more information.

Perhaps you are concerned about someone who is studying at the University of Groningen. What can you do in that situation? As a first step, you could try to encourage the student in question to seek support by themselves. This infographic provides a summary of potential sources of support and can help you to identify the right person, department, or type of information. If it is difficult to get in touch with the student in question, then the study advisor for the student’s degree programme can be called in to try and make contact with them. However, because of privacy legislation, the University of Groningen is unable to share information with third parties without the consent of the student in question. Is this an emergency/crisis situation? If so, then the first point of contact is the GP.

As a University of Groningen student, the student well-being portal will provide you with a list of all points of contact, sources of support, and initiatives in the area of student well-being.

Would you like more information about the University of Groningen’s student well-being policy? If so, please contact Femke Munniksma, the Student Well-being Policy Officer.