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It’s about time! A more customer-focused government - New FEBlog by Marijke Leliveld

09 October 2017
Marijke Leliveld
Marijke Leliveld

Government service is often perceived as subpar. People can associate it with long lines, poor service, and unreliability when keeping to deadlines. But in recent years, governments have started to take interest in the idea of treating citizens like customers.

Marijke Leliveld: ‘Our research suggests that one idea from industry practice that could be successfully introduced into public services is the notion of service recovery’. Read the latest post on our FEBlog.

Last modified:31 January 2023 11.17 a.m.

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