Pavillon, Prof. Charlotte

Charlotte Pavillon is Professor of Private Law, in particular of Consumer Law, at the Faculty of Law. Pavillon studied International Relations and International Organizations, and European and International Law at the University of Groningen. She obtained her PhD with the thesis ‘Open standards in European consumer law. The unfair commercial practice directive from a comparative perspective.’ Her areas of interest are European private law, consumer law, and contract law.

In her research, Pavillon focuses on how businesses deal with the protection offered by consumer law, such as providing clear terms and conditions to consumers and preventing false discounts and promises, among other things. She is also interested in the interplay between national and European law. She advocates for raising the awareness of consumer law and for it to be applied fairly. For the consumer, when a business fails to act transparently, and for the seller when they bear the brunt of the ‘claims culture’. 

In addition to her research, Pavillon is a deputy judge for the North Netherlands District Court and a member of the Appeals Committee of the Financial Services Complaints Institute (Kifid).

Previously in the news

• Je internetabonnement opzeggen vraagt vaak flink wat doorzettingsvermogen [Cancelling your internet subscription often takes a lot of perseverance]
• Consumenten mogen niet gepiepeld worden [Consumers are not to be made into fools]
• Charlotte Pavillon: ‘Zzp’ers zijn aantrekkelijke prooi voor misleidende bedrijven’ [‘Self-employed workers are an appealing target for misleading companies’]
• Zorgverzekeraars brachten ten onrechte incassokosten in rekening [Health insurers wrongly charged debt collection costs]
• Zorgverzekeraars brachten ten onrechte incassokosten in rekening [Health insurers wrongly charged debt collection costs]
• Scheve schutting, wegzakkende tegels, maar de klant liet het liever door een ander herstellen [Leaning fence, sinking tiles, but the customer preferred to have it repaired by someone else]
• Nepkortingen en manipulatie: wat mag Booking wel en niet doen?  ‘Wordt gespeeld met rek in de regels’ [Fake discounts and manipulation: what is Booking allowed and not allowed to do? ‘Rules are being stretched'
• Charlotte Pavillon over consumentenbescherming [Charlotte Pavillon on consumer protection]
• ‘Contracten voor onbepaalde tijd kun je maandelijks opzeggen’ [‘Open-ended contracts can be cancelled with one month’s notice’]
• ‘Veel bedrijven zien mogelijk verbod telemarketing met argusogen aan’ [‘Many companies look at possible telemarketing ban with suspicion’]
• T-Mobile moet ‘gratis’ telefoon terugbetalen, al 70 duizend gedupeerden hebben zich gemeld [T-Mobile must refund ‘free’ phone, already seventy thousand duped have come forward so far]

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