prof. dr. J. (Jenny) van Doorn

Professor in Services Marketing

Faculty of Economics and Business

Telephone:

+31 50 36 33657

+31 50 36 33686 (Secretary)

+31 50 36 33720 (fax)

E-mail:

j.van.doorn rug.nl

Research Portal

Publications

The Internet of Everything: Smart things and their impact on business models

Langley, D. , Doorn, van, J. , Ng, I. C. I., Stieglitz, S., Lazovik, A. & Boonstra, A. , Jan-2021 , In : Journal of Business Research. 122 , p. 853-863 11 p.

Research output: Contribution to journal › Article › Academic › peer-review

En(i)g? Robots en kunstmatige intelligentie in de dienstverlening

Doorn, van, J. , 3-Mar-2020 , Rijksuniversiteit Groningen .

Research output: Book/Report › Inaugural speech › Popular

Sustainability Claims and Perceived Product Quality: The Moderating Role of Brand CSR

Doorn, van, J. , Verhoef, P. & Risselada, H. , May-2020 , In : Sustainability. 12 , 9 , 8 p. , 3711.

Research output: Contribution to journal › Article › Academic › peer-review

Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses

Mende, M., Scott, M. L., van Doorn, J. , Grewal, D. & Shanks, I., Aug-2019 , In : Journal of Marketing Research. 56 , 4 , p. 535-556 22 p.

Research output: Contribution to journal › Article › Academic › peer-review

Customer-Firm Interactions and the Path to Profitability: A Chain-of-Effects Model

Cambra-Fierro, J., Melero Polo, I., Sese, F. J. & van Doorn, J. , 2018 , In : Journal of Service Research. 21 , 2 , p. 201-218

Research output: Contribution to journal › Article › Academic › peer-review

Face Concerns and Purchase Intentions: A Cross-Cultural Perspective

Zhang, S., van Doorn, J. & Leeflang, P. , 2018 , Advances in Global Marketing: A Research Anthology. Leonidou, L. C., Katsikeas, C. K., Samiee, S. & Aykol, B. (eds.). New York: Springer , p. 213-249

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

Good, better, engaged? The effect of company-initiated customer engagement behavior on shareholder value

Beckers, S. F. M., van Doorn, J. & Verhoef, P. C. , May-2018 , In : Journal of the Academy of Marketing Science. 46 , 3 , p. 366-383

Research output: Contribution to journal › Article › Academic › peer-review

Happy Users, Grumpy Bosses: Current Community Engagement Literature and the Impact of Support Engagement in a B2B Setting on User and Upper Management Satisfaction

Beckers, S. F. M., Bone, S. A., Fombelle, P. W., van Doorn, J. , Verhoef, P. C. & Ray, K. R., 2018 , Customer engagement marketing. Palmatier, R. W., Kumar, V. & Harmeling, C. M. (eds.). Cham: Palgrave MacMillan , p. 141-170

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

How to Influence Consumer Food Waste Behavior: Effects of Temporal Distance and Providing Nutritional Information on Consumption Choices and Disposal Behavior

Drijfhout, M. , Doorn, van, J. & Ittersum, van, K. , 2018 , European Association for Consumer Research: Proceedings . Geuens, M., Pandelaere, M., Pham, M. T. & Vermeir, I. (eds.). Duluth: Association for consumer research , Vol. 11 . p. 63-64

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

Domo Arigato Mr. Roboto: Emergence of Automated Social Presence in Organizational Frontlines and Customers’ Service Experiences

van Doorn, J. , Mende, M., Noble, S. M., Hulland, J., Ostrom, A. L., Grewal, D. & Petersen, J. A., Jan-2017 , In : Journal of Service Research. 20 , 1 , p. 43-58

Research output: Contribution to journal › Article › Academic › peer-review