prof. dr. J. (Jenny) van Doorn

Professor in Services Marketing

Research

Research units:

Postal address:
United Kingdom
Publications
  1. Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses

    Mende, M., Scott, M. L., van Doorn, J., Grewal, D. & Shanks, I., 22-Apr-2019, In : Journal of Marketing Research.

    Research output: Contribution to journalArticleAcademicpeer-review

  2. Face Concerns and Purchase Intentions: A Cross-Cultural Perspective

    Zhang, S., van Doorn, J. & Leeflang, P., 2018, Advances in Global Marketing: A Research Anthology. Leonidou, L. C., Katsikeas, C. K., Samiee, S. & Aykol, B. (eds.). New York: Springer, p. 213-249

    Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

  3. Happy Users, Grumpy Bosses: Current Community Engagement Literature and the Impact of Support Engagement in a B2B Setting on User and Upper Management Satisfaction

    Beckers, S. F. M., Bone, S. A., Fombelle, P. W., van Doorn, J., Verhoef, P. C. & Ray, K. R., 2018, Customer engagement marketing. Palmatier, R. W., Kumar, V. & Harmeling, C. M. (eds.). Cham: Palgrave MacMillan, p. 141-170

    Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

  4. Customer-Firm Interactions and the Path to Profitability: A Chain-of-Effects Model

    Cambra-Fierro, J., Melero Polo, I., Sese, F. J. & van Doorn, J., 2018, In : Journal of Service Research. 21, 2, p. 201-218

    Research output: Contribution to journalArticleAcademicpeer-review

  5. The impact of corporate social responsibility on customer attitudes and retention: The moderating role of brand success indicators

    van Doorn, J., Onrust, M., Verhoef, P. & Bügel, M. S., Dec-2017, In : Marketing Letters. 28, 4, p. 607-619 13 p.

    Research output: Contribution to journalArticleAcademicpeer-review

View all (44) »

Press / Media
  1. Kasten vol cash

    Jenny Doorn, van

    13/12/2017

    1 media contribution

    Press/Media: Expert CommentPopular

  2. Goed doen levert geld op, maar niet voor iedereen

    Jenny Doorn, van & Pieter Verhoef

    13/11/2017

    1 item of media coverage

    Press/Media: ResearchPopular

  3. Deze 12 artikelen moet u volgens 4 wetenschappers lezen

    Jenny Doorn, van

    20/07/2016

    1 media contribution

    Press/Media: OtherPopular

View all (3) »

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