prof. dr. J. (Jenny) van Doorn

Professor in Services Marketing

prof. dr. J. (Jenny) van Doorn
Telephone:
E-mail:
j.van.doorn rug.nl

Research

Research units:

Postal address:
United Kingdom
Publications
  1. Sustainability Claims and Perceived Product Quality: The Moderating Role of Brand CSR

    Doorn, van, J., Verhoef, P. & Risselada, H., May-2020, In : Sustainability. 12, 9, 8 p., 3711.

    Research output: Contribution to journalArticleAcademicpeer-review

  2. En(i)g? Robots en kunstmatige intelligentie in de dienstverlening

    Doorn, van, J., 3-Mar-2020, Rijksuniversiteit Groningen.

    Research output: Book/ReportInaugural speechPopular

  3. The Internet of Everything: Smart things and their impact on business models

    Langley, D., Doorn, van, J., Ng, I. C. I., Stieglitz, S., Lazovik, A. & Boonstra, A., 14-Jan-2020, In : Journal of Business Research. 11 p.

    Research output: Contribution to journalArticleAcademicpeer-review

  4. How to Influence Consumer Food Waste Behavior: Effects of Temporal Distance and Providing Nutritional Information on Consumption Choices and Disposal Behavior

    Drijfhout, M., Doorn, van, J. & Ittersum, van, K., 2018, European Association for Consumer Research: Proceedings . Geuens, M., Pandelaere, M., Pham, M. T. & Vermeir, I. (eds.). Duluth: Association for consumer research, Vol. 11. p. 63-64

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

  5. Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses

    Mende, M., Scott, M. L., van Doorn, J., Grewal, D. & Shanks, I., Aug-2019, In : Journal of Marketing Research. 56, 4, p. 535-556 22 p.

    Research output: Contribution to journalArticleAcademicpeer-review

View all (48) »

Press / Media
  1. When the Servers are Robots

    Jenny Doorn, van

    28/09/2020

    1 Media contribution

    Press/Media: ResearchProfessional

  2. Gronings sprekende robot wordt getest in het Forum, maar zoekt nog een naam

    Jenny Doorn, van

    12/08/2020

    1 item of Media coverage

    Press/Media: OtherPopular

  3. Klant moet wennen aan robot als dienstverlener

    Jenny Doorn, van

    17/02/2020

    1 item of Media coverage

    Press/Media: ResearchProfessional

View all (12) »

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