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How to find us prof. dr. J. (Jenny) van Doorn

Publications

The Internet of Everything: Smart things and their impact on business models

En(i)g? Robots en kunstmatige intelligentie in de dienstverlening

Sustainability Claims and Perceived Product Quality: The Moderating Role of Brand CSR

Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses

Customer-Firm Interactions and the Path to Profitability: A Chain-of-Effects Model

Face Concerns and Purchase Intentions: A Cross-Cultural Perspective

Good, better, engaged? The effect of company-initiated customer engagement behavior on shareholder value

Happy Users, Grumpy Bosses: Current Community Engagement Literature and the Impact of Support Engagement in a B2B Setting on User and Upper Management Satisfaction

How to Influence Consumer Food Waste Behavior: Effects of Temporal Distance and Providing Nutritional Information on Consumption Choices and Disposal Behavior

Domo Arigato Mr. Roboto: Emergence of Automated Social Presence in Organizational Frontlines and Customers’ Service Experiences

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Press/media

When the Servers are Robots

Gronings sprekende robot wordt getest in het Forum, maar zoekt nog een naam

Klant moet wennen aan robot als dienstverlener

Acceptatie robots groter wanneer mens leiding geeft

Klant wil robot zonder naam

Commentaar: De zorgrobot kan eigenlijk nog niet zo veel

QUOTEFIRST: JENNY VAN DOORN (RUG)

ROBOTFIRST #26: ROBOTS LEREN 'GRONINGS' VOOR OUDERENZORG

Kasten vol cash

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