1. Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses

   Mende, M., Scott, M. L., van Doorn, J., Grewal, D. & Shanks, I., 22-Apr-2019, In : Journal of Marketing Research.

   Research output: Contribution to journal › Article › Academic › peer-review

2. Face Concerns and Purchase Intentions: A Cross-Cultural Perspective

   Zhang, S., van Doorn, J. & Leeflang, P., 2018, Advances in Global Marketing: A Research Anthology. Leonidou, L. C., Katsikeas, C. K., Samiee, S. & Aykol, B. (eds.). New York: Springer, p. 213-249

   Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

3. Happy Users, Grumpy Bosses: Current Community Engagement Literature and the Impact of Support Engagement in a B2B Setting on User and Upper Management Satisfaction

   Beckers, S. F. M., Bone, S. A., Fombelle, P. W., van Doorn, J., Verhoef, P. C. & Ray, K. R., 2018, Customer engagement marketing. Palmatier, R. W., Kumar, V. & Harmeling, C. M. (eds.). Cham: Palgrave MacMillan, p. 141-170

   Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

4. Customer-Firm Interactions and the Path to Profitability: A Chain-of-Effects Model

   Cambra-Fierro, J., Melero Polo, I., Sese, F. J. & van Doorn, J., 2018, In : Journal of Service Research. 21, 2, p. 201-218

   Research output: Contribution to journal › Article › Academic › peer-review

5. The impact of corporate social responsibility on customer attitudes and retention: The moderating role of brand success indicators

   van Doorn, J., Onrust, M., Verhoef, P. & Bügel, M. S., Dec-2017, In : Marketing Letters. 28, 4, p. 607-619 13 p.

   Research output: Contribution to journal › Article › Academic › peer-review

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1. Best Paper Award Journal of Service Research

   Jenny Doorn, van (Recipient), 2018

   Prize › Academic

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1. Kasten vol cash

   Jenny Doorn, van

   13/12/2017

   1 media contribution

   Press/Media: Expert Comment › Popular

2. Goed doen levert geld op, maar niet voor iedereen

   Jenny Doorn, van & Pieter Verhoef

   13/11/2017

   1 item of media coverage

   Press/Media: Research › Popular

3. Deze 12 artikelen moet u volgens 4 wetenschappers lezen

   Jenny Doorn, van

   20/07/2016

   1 media contribution

   Press/Media: Other › Popular

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