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Practical matters How to find us prof. dr. J. (Jenny) van Doorn

Publications

Are you being served? Managing waist and waste via serving size, unit size, and self-serving

Robots do not judge: service robots can alleviate embarrassment in service encounters

Artificial Intelligence and Robotics in Marketing

Does sustainability sell? The impact of sustainability claims on the success of national brands’ new product introductions

The Internet of Everything: Smart things and their impact on business models

The warm glow of recycling can make us more wasteful

En(i)g? Robots en kunstmatige intelligentie in de dienstverlening

Sustainability Claims and Perceived Product Quality: The Moderating Role of Brand CSR

Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses

Customer-Firm Interactions and the Path to Profitability: A Chain-of-Effects Model

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Press/media

Recycling and VAT rates: Meet Europeans in search of sustainable solutions

UK on using robots when it gets embarrassing

Featured on BBC podcast on recycling

CAN FEELING GOOD ABOUT RECYCLING MAKE US MORE WASTEFUL?

When the Servers are Robots

Gronings sprekende robot wordt getest in het Forum, maar zoekt nog een naam

Klant moet wennen aan robot als dienstverlener

Acceptatie robots groter wanneer mens leiding geeft

Klant wil robot zonder naam

Commentaar: De zorgrobot kan eigenlijk nog niet zo veel

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