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Publications

Prosocial Compensation Following a Service Failure: Fulfilling an Organization’s Ethical and Philanthropic Responsibilities

Public service guarantees: Exploring the design and implementation of service guarantees in public settings

Compensating citizens for poor service delivery: Experimental research in public and private settings

An implementation framework for public service charters: Results of a concept mapping study

Developing and implementing a service charter for an integrated regional stroke service: an exploratory case study

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