dr. J.P.R. (Jean-Pierre) Thomassen

lecturer

Research

Publications
  1. Prosocial Compensation Following a Service Failure: Fulfilling an Organization’s Ethical and Philanthropic Responsibilities

    Thomassen, J. P., Leliveld, M. C., Ahaus, K. & Van de Walle, S., 25-Aug-2019, In : Journal of Business Ethics. 25 p.

    Research output: Contribution to journalArticleAcademicpeer-review

  2. Compensating citizens for poor service delivery: Experimental research in public and private settings

    Thomassen, J. P., Leliveld, M. C., Van de Walle, S. & Ahaus, K., Dec-2017, In : Public Administration. 95, 4, p. 895-911 17 p.

    Research output: Contribution to journalArticleAcademicpeer-review

  3. Developing and implementing a service charter for an integrated regional stroke service: an exploratory case study

    Thomassen, J-P., Ahaus, C. & Van de Walle, S., 29-Mar-2014, In : BMC Health Services Research. 14, 11 p., 141.

    Research output: Contribution to journalArticleAcademicpeer-review

  4. An implementation framework for public service charters: Results of a concept mapping study

    Thomassen, J. P., Ahaus, K., Van de Walle, S. & Nabitz, U. W., 2014, In : Public Management Review. 16, 4, p. 570-589 20 p.

    Research output: Contribution to journalArticleAcademicpeer-review

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