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About us Practical matters How to find us J. (Jana) Holthöwer, Dr

J. (Jana) Holthöwer, Dr

Assistant Professor
Publications

Publications

Robots to the Rescue? Shaping Service Experiences in Healthcare and Beyond

Holthöwer, J., 2024, [Groningen]: University of Groningen, FEB Research Institute. 167 p.

Research output: Thesis › Thesis fully internal (DIV)

Organizational frontlines in the digital age: The Consumer–Autonomous Technology–Worker (CAW) framework

Doorn, J. V., Smailhodzic, E., Puntoni, S., Li, J., Schumann, J. H. & Holthöwer, J., Sept-2023, In: Journal of Business Research. 164, 13 p., 114000.

Research output: Contribution to journal › Article › Academic › peer-review

Robots do not judge: service robots can alleviate embarrassment in service encounters

Holthöwer, J. & van Doorn, J., 2023, In: Journal of the Academy of Marketing Science. 51, p. 767-784 18 p.

Research output: Contribution to journal › Article › Academic › peer-review

Artificial Intelligence and Robotics in Marketing

Holthöwer, J. & van Doorn, J., 29-Oct-2021, The digital transformation handbook – From academic research to practical insights. Bijmolt, T., Broekhuizen, T., Baalmans, B. & Fabian, N. (eds.). University of Groningen Press

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Professional

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