The new scientific norm for customer performance of service providers was developed by The Customer Insights Center of the FEB, MIcompany and MetrixLab. On 19 January, the winners were announced. IKEA and Bol.com are at the top of the list, while UPC and former DSB are at the bottom of the ranking.
The index measured the customer performance of 80 of the Netherlands’ largest service providers and is based on the opinion of customers. It is called DCPI: Dutch Customer Performance Index. The 80 indexed companies represent seven sectors. The Customer Performance Awards were presented to the companies with the highest DCPI per sector and for the entire Netherlands.
DCPI is the first comprehensive and objective norm for customer performance in the Netherlands. The DCPI (Dutch Customer Performance Index) measures the customer performance of companies by two dimensions:
-the value delivered to the customer (V2C: value to customer)
-the future value of the customer for the company (V2F: value to firm)
The first DCPI measurement has taken place among more than four thousand Dutch consumers.
The Faculty of Economics and Business (FEB) is proud to announce that Milena Nikolova has been appointed as Aletta Jacobs Chair in the Economics of Well-being. The chair will be positioned within the Department of Global Economics and Management...
Ulrike Schultze's inaugural lecture on what social media does to solidarity and why this matter will take place on Friday 17 March 2023.
De Koninklijke Hollandsche Maatschappij der Wetenschappen (KHMW) heeft dit jaar Sjoerd Beugelsdijk, Lisa Herzog, Jeroen de Ridder, Moniek Tromp en Helga de Valk benoemd als nieuwe leden.
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