The new scientific norm for customer performance of service providers was developed by The Customer Insights Center of the FEB, MIcompany and MetrixLab. On 19 January, the winners were announced. IKEA and Bol.com are at the top of the list, while UPC and former DSB are at the bottom of the ranking.
The index measured the customer performance of 80 of the Netherlands’ largest service providers and is based on the opinion of customers. It is called DCPI: Dutch Customer Performance Index. The 80 indexed companies represent seven sectors. The Customer Performance Awards were presented to the companies with the highest DCPI per sector and for the entire Netherlands.
DCPI is the first comprehensive and objective norm for customer performance in the Netherlands. The DCPI (Dutch Customer Performance Index) measures the customer performance of companies by two dimensions:
-the value delivered to the customer (V2C: value to customer)
-the future value of the customer for the company (V2F: value to firm)
The first DCPI measurement has taken place among more than four thousand Dutch consumers.
Seven University of Groningen (UG) Bachelor’s degree programmes have been awarded the ‘Top Degree Programme’ quality label by the Dutch Higher Education Guide for Universities (Keuzegids) 2021, placing them among the top in Dutch academic education...
Hoe kunnen we op een efficiënte manier bioplastic maken uit suiker, zodat de prijs vergelijkbaar wordt met die van plastic uit aardolie? Daar doen de Rijksuniversiteit Groningen (RUG) en verschillende bedrijven en kennisinstellingen de komende drie...
Machiel Mulder, Daan Hulshof, Peter Perey en Lennard Rekker van het Centre for Energy Economics Research (CEER) van de Rijksuniversiteit Groningen hebben het effect van minder olie- en gaswinning onderzocht op het wereldwijde verbruik.