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Robots are being used in more and more applications. In industry, at home, but especially in the service sector. Technological developments in this area are advancing rapidly, but our knowledge on how to best utilize robots in practice is lagging significantly behind, according to Jana Holthöwer. She studies the interaction between consumers and robots. ‘Robots are more than just technical tools – they shape how people experience care, support, and services. The key is not to use them in all circumstances, but to identify the moments when they actually add value.’

Teleconsultations, patient portals, and home-monitoring devices. Governments and healthcare institutions see digital care as the solution. Assistant professor Esther Metting, an expert in digital care, also sees the potential. At the same time, she emphasizes that many people are currently being left behind digitally. In this episode of the JTS Scholars, she explains what we can do about that.