Skip to ContentSkip to Navigation

Language Centre

Express yourself <> understand the world
About us Contact

FAQ

Go directly to all questions concerning:

Registering for a course

How do I register?

You can register using the links which can be found on each course page on the website. Read everything on our registration procedure here.

Is there a registration deadline for the courses?

Registration is usually open until one week before the start of the course. If the maximum number of registrations for your preferred course has been reached, you can place yourself on the waiting list.

Will my registration assure me a place in the course?

After completing the registration process, your registration is final.

Courses may be cancelled if an insufficient number of participants sign up. We will inform you about this by email at least a week before the course is due to start, and reimburse your course fee.

When do the courses start?

Here you can find the yearly course schedule. More information about schedules can be found on the language course pages.

The course of my choice is not available on the registration website.

If your course does not appear on the registration website, it is either not yet open for registration or there is no new course planned yet. If you want to get an update as soon as we have new courses planned, subscribe to the Language Centre Newsletter.

How do I know if my course registration was successful?

Once you have successfully registered via the website, you will receive a confirmation by email.

What should I do if my preferred course is full?

You can register for the waiting list via the link on the course page. The Language Centre Support Office will then contact you if a place becomes available or if an extra timeslot is added.

To avoid that the course of your choice is full, register as early as possible. Via the Language Centre Newsletter we notify you as soon as we have scheduled new courses.

Where can I find future course timetables?

Here you can find the yearly course schedule. More information about schedules can be found on the language course pages. In the Language Centre Newsletter, we will keep you up to date on when we launch new courses.

Why have I been placed on the waiting list?

If the maximum number of registrations for your preferred course has been reached, you will be placed on the waiting list.

What can I do if I am placed on the waiting list?
  • If the course of your choice has multiple time slots available, you can register for another day or time.
  • If another day or time does not suit your schedule, you can stay on the waiting list for the original course and we will contact you if a place becomes available.
  • If you are no longer interested, you can cancel your registration via your profile in our registration system.

Course information

I have registered for a course. When will I receive the information that I need?

You will receive an email with all the relevant information about a week before the start of the course.

Can I switch levels after the start of the course if it is too easy or difficult?

Unfortunately not. Therefore, it is important to assess your level before you register for a language course. You can find all relevant information regarding the intake procedure here.

I want to change to a different day/time or a different language course.

You can cancel your registration via the website and register for another time slot of the same (or another) course until one week before the start of the course. Changing groups less than one week before the start of a course is not possible.

Are ECTS credits awarded for Language Centre courses, and do these count towards my degree?

No, you will not receive any ECTS credits for following a course at the Language Centre.

Do I have to buy any course books?

The course description will tell you exactly which material you need for the course. In addition, you will receive an email listing the necessary books and material about a week before the start of the course. We advise not to purchase the books before you receive an email that the course will take place. The Language Centre does not issue any refunds for course material.

Are the books included in the course fee?

Books are not normally included in the course fees, with some exceptions. This is clearly stated on each course page.

Where can I buy the books?

For a number of courses on location, you can purchase the book directly upon registration; you will then receive the book before or during your first lesson from the Language Centre.

If you cannot select the book during registration, you must purchase the book yourself. Some books are available at our Support Office during opening hours, check here if and when the desk is open. Books can also be purchased as an e-book or regular book at your local bookstore, or online bookstores such as Coutinho and Bol.com. When purchasing a regular book online, pay attention to the delivery time to ensure that you receive the book on time.

Information about the availability of the required books is clearly stated in the relevant course description.

In which language will my course be taught?

We apply the principle of ‘language of instruction = target language’ in our courses. We always aim to deliver our courses and materials in the target language (i.e. the language you want to learn). This helps you to better connect with the language and increase your communicative competence.

English is used at all times in English courses. In other courses, limited English or Dutch explanations can be given where necessary, depending on the composition of the group. For all Dutch beginners' courses, including the civic integration courses, English is used at all times. Therefore, it is required to speak English when you want to register for one of these courses.

For Arabic, Chinese and Russian, the course material is in English, which means that you must have knowledge of English if you want to study one of these languages.

How many participants are there in each group?

In general, a minimum of 8 participants is needed to start the course, and there is also a maximum number of participants, depending on the specific course. Please check the individual course descriptions for more detailed information.

Where will the lessons be held?

Online courses are taught via Blackboard Collaborate, in the online learning environment of the UG. 

On-site courses will be held as much as possible in the University buildings in the city centre of Groningen, unless stated otherwise in the course description. You will receive an email informing you of the exact course location about a week before the start of the course.

My course overlaps with my University lectures.

You can cancel your registration via the website and register for another time slot of the same course until one week before the start of the course. Changing groups less five working days before the start of a course is not possible.

I will miss the first lesson. Can I join another group for just one lesson?

Unfortunately, joining another group just the once is not possible. If you miss a lesson, you can contact your teacher to ask about your homework.

How will I know if I have passed the course?

You will receive a certificate of attendance if you have attended at least 75% of the course sessions. In addition, the teacher will issue a recommendation about the most suitable follow-up course for you. However, this should not be regarded as an official evidence of your attained level. If you would like an official language level statement, please sign up for one of the various language level tests that the Language Centre offers.

Can I follow a course at the Language Centre to support my civic integration process?

Yes, the Language Centre provides Dutch courses for civic integration candidates. The Language Centre has been a Blik op Werk-certified provider of integration courses and dual programmes since 2014.

If you wish to follow a language course at the Language Centre as part of your civic integration process, you will first have to follow the intake procedure so that we can determine whether we have a suitable course for you. More information about the intake procedure can be found here.

Our course range of Dutch courses for civic integration candidates can be found here.

How does an online training course work at the Language Centre?

Read all about online training courses at the Language Centre here.

Cancellation

Can I cancel my registration?

Yes, you can. You can find our cancellation procedure on this page.

Can I cancel my registration for a Dutch course that is paid by the UG?

Yes, you can. You can find our cancellation procedure for these courses on this page.

What if the Language Centre cancels my course?

We need a minimum number of participants to allow each course to go ahead. If too few people register, we may cancel your course. We will inform you about this by email at least five working days before the course is due to start. If possible, we will offer you a place in another course that will take place. In all other cases, we will contact you to refund the course fee. Please note that it can take up to four weeks before the money is refunded.

The intake procedure (determining your level)

How do I know which level I should register for?

The aims of the general language courses of the Language Centre are described in terms of CEFR. As it is important you enroll in the course at the right level, we offer office hours per language, during which your language levels will be briefly assessed. For some courses, visiting the office hour is obligatory. During a short conversation, you will receive advice about the starting level and (if applicable) the intensity of your course.

Read everything about our office hours here.

You can also easily assess your language level online by completing the  placement test, the  DIALANG test  or the  ‘Self-evaluate your language skills tool’. These programmes do not  replace the advice card and the office hour, they merely give a very global indication of your level for your own reference.

Why do I need an intake interview?

For some courses, visiting the office hour is obligatory as it is important you enroll in the course at the right level. During a short conversation, you will receive advice about the starting level and (if applicable) the intensity of your course.

If you choose not to do this, or if you ignore the advice given, and it appears you are not in the right course, we cannot accept any responsibility. In such cases, we will try to place you in a course at the appropriate level, but this may prove impossible. Should you then wish to stop following the course, our cancellation regulations apply.

Is an intake interview compulsory?

This differs per language and per level. You can find all the information on the page about our office hours and on each course page.

Fees and payment

How much do the courses cost?

The fees vary per course. Please check the individual course descriptions.

Can I get a discount on the course fee?

See here for an overview of our rates and possible discounts.

Can I pay online?

Yes. All our payment options are described on this page under the heading 'registration procedure'.

Can I pay by card or in cash at the Support Office desk?

Yes, you can pay at our desk during opening hours using your Maestro or V PAY card. Payment in cash is also possible, but we cannot accept € 200 and € 500 banknotes. Credit card payments are not accepted at the Language Centre desk.

Can I pay in instalments?

Unfortunately not. You have to pay the entire amount in one go.

Can I get an invoice?

Yes, you will automatically receive an invoice from us by email after enrolling in the course.

My employer/an authority is paying for my course. How can I register?

If you are logged in via the account of your educational institution or employer, you will automatically see the option to buy the course with a payment guarantee for the following instances during payment:

  • University of Groningen
  • UMCG
  • University of Twente (only for Online Dutch courses)

We have no standard agreements for all other institutions. You can purchase the course yourself, and declare the received invoice to your employer.

How can I register and pay with a DUO loan?

You can pay for Dutch courses in preparation for the civic integration examination or the State Examination in Dutch as a Second Language with a loan from the Education Executive Agency (DUO: Dienst Uitvoering Onderwijs ). Read here which steps you should follow.

When should I pay the course fee with my DUO loan?

DUO will pay your course fee directly to the Language Centre using the loan assigned to you. To this end, you must present proof of your DUO loan before the start of the course. You can do this by uploading a scan or photograph of a recent letter from DUO in your online course registration. If you are unable to complete this process, you can also email your scan or photograph to talencentrum rug.nl or hand in a photocopy at the Language Centre desk during opening hours.

Once you have registered for your course, you will remain responsible for checking that you have sufficient funds in your DUO loan to pay for the course. This is because the invoice can only be submitted and paid at the end of the course. If it turns out at the end of the course that your DUO loan does not suffice, for example because you have also used it to pay for other civic integration courses, we will send you an invoice which you will then have to pay yourself.

Can I use the STAP budget for courses at the Language Centre?

All of our training courses are Cedeo certified, which means that you can use the STAP budget for one of our language or culture training courses.

For now, the infrastructure for implementing the STAP budget for Cedeo-certified programmes is still being developed. Unfortunately, we are not able to control this ourselves, and we have to be patient. As soon as everything is ready for use, we will immediately let you know via our website and in the newsletters.

General information

When is the Language Centre desk open?

Check our contact page for the opening hours.

Can the Language Centre help me to get a visa?

Unfortunately, it is not possible to get a visa for following a language course. We do not offer long-term intensive courses and, as such, we are not authorized by the immigration authorities to issue letters of invitation or to assist in any other way to obtain a visa for the Netherlands.

Does the Language Centre issue advice about admission and admission requirements for Bachelor’s and Master’s degree programmes?

No. The Language Centre provides level tests for almost all languages. You can use the result of your test to prove your proficiency level in the relevant language. However, you are responsible for checking the required entrance level with the degree programme in question. In addition, you are also responsible for proving that you have indeed reached the required level, possibly based on the result of a Language Centre test.

Does the Language Centre also offer private lessons?

Yes, we can also offer individual coaching tailored to your wishes. More information can be found here .

I need proof of my language proficiency (e.g. for study abroad)

The Language Centre offers language proficiency tests in several languages. Check for all our information on testing the page of the Testing Unit. For all remaining questions on testing: testingunit rug.nl.

Last modified:13 May 2022 10.32 a.m.
printView this page in: Nederlands