It’s about time! A more customer-focused government - New FEBlog by Marijke Leliveld
Government service is often perceived as subpar. People can associate it with long lines, poor service, and unreliability when keeping to deadlines. But in recent years, governments have started to take interest in the idea of treating citizens like customers.
Marijke Leliveld: ‘Our research suggests that one idea from industry practice that could be successfully introduced into public services is the notion of service recovery’. Read the latest post on our FEBlog.
| Last modified: | 31 January 2023 12.17 p.m. |
More news
-
25 April 2024
Lineke Sneller appointed as Professor of Practice of Digitalization & AI in Accounting and Auditing
The Faculty of Economics and Business (FEB) is pleased to announce that as of 1 May, professor Lineke Sneller will be appointed as Professor Practice of Digitalization & AI in Accounting and Auditing. The chair is situated within the department of...
-
25 April 2024
Jenny van Doorn and co-authors receive 2024 Weitz-Winer-O’Dell Award
Jenny van Doorn and co-authors Martin Mende, Maura L. Scott (both Florida State University), Dhruv Grewal (Babson College) and Ilana Shanks (Stony Brook University) have won the 2024 Weitz-Winer-O’Dell Award. They received the award for their paper...
-
19 April 2024
New thesis prize for master's students of Economics and Business
How can we encourage economics and business students to deal with important societal challenges in their master's thesis? The 14 Dutch faculties of economics and business, united in the Council of Deans in Economics and Business (DEB), have set up...