Government service is often perceived as subpar. People can associate it with long lines, poor service, and unreliability when keeping to deadlines. But in recent years, governments have started to take interest in the idea of treating citizens like customers.
Marijke Leliveld: ‘Our research suggests that one idea from industry practice that could be successfully introduced into public services is the notion of service recovery’. Read the latest post on our FEBlog.
Did you know you can get FREE workshops at FEB to enhance your skills? Tomorrow (17 Oct) you can learn how to write a convincing motivation letter. Be there 14.00-16.00!
Professor Laurens Sloot was named Food Manager of the Year at the National Food Congress this week, a key event in the calendar of the Dutch food industry.
Er is een prijzenslag op komst bij supermarkten. Dat concludeert Laurens Sloot, hoogleraar Retail Marketing aan de Rijksuniversiteit Groningen, nu in een paar dagen tijd enkele supermarktketens prijzen structureel hebben verlaagd. Sloot kwam vandaag...