Winners of customer performance awards: IKEA best, UPC at the bottom
The new scientific norm for customer performance of service providers was developed by The Customer Insights Center of the FEB, MIcompany and MetrixLab. On 19 January, the winners were announced. IKEA and Bol.com are at the top of the list, while UPC and former DSB are at the bottom of the ranking.
The index measured the customer performance of 80 of the Netherlands’ largest service providers and is based on the opinion of customers. It is called DCPI: Dutch Customer Performance Index. The 80 indexed companies represent seven sectors. The Customer Performance Awards were presented to the companies with the highest DCPI per sector and for the entire Netherlands.
DCPI is the first comprehensive and objective norm for customer performance in the Netherlands. The DCPI (Dutch Customer Performance Index) measures the customer performance of companies by two dimensions:
-the value delivered to the customer (V2C: value to customer)
-the future value of the customer for the company (V2F: value to firm)
The first DCPI measurement has taken place among more than four thousand Dutch consumers.
Top 3 |
Finance |
Energy |
Retail |
Supermarkets |
Transport |
Telecom |
Travel |
1 |
Univé |
Shell |
Ikea |
Dirk/Bas/Digros |
NS |
Vodafone |
Thomas Cook |
2 |
Rabobank |
Delta |
Bol.com |
Albert Heijn |
KLM-AirFrance |
Hi |
Holland International |
3 |
Interpolis |
Bp |
Hema |
Lidl |
MartinAir |
T-Mobile |
Landal Greenparks |
Last modified: | 20 May 2021 11.11 a.m. |
More news
-
08 May 2024
Juliette de Wit, Femke Cnossen and Maite Laméris receive YAG grant
Juliette de Wit, Femke Cnossen and Maite Laméris have received a YAG Grant of € 6,000 for an interdisciplinary project on the long-lasting socio-economic consequences of the ‘Arbeitseinsatz’ in the Netherlands. The grant enables them to explore...
-
02 May 2024
Johan Remkes te gast in podcast Leiderschap in Onzekere Tijden Live
Oud-minister en oud-informateur Johan Remkes is op 15 mei te gast in de Podcast Leiderschap In Onzekere Tijden. In de liveopname van de podcastaflevering gaat hij met FEB-hoogleraren Janka Stoker en Harry Garretsen in gesprek over de huidige...
-
29 April 2024
The Maddison Project: New 2023 Update Illuminates Origins of Modern Economic Growth
In a new update of the renowned Maddison Project Database, economic historians shed new light on the genesis of modern economic growth.