Terms and Conditions Booking Career Services

Contact with Career Services

Request for booking services Career Services

The applicant submits the request for a booking to Career Services by filling in the online form that can be found on this page.

NB. This form requires applicants to fill out a cost center number or project code (if available) and/or billing address (if relevant). Despite the fact that there is no charge for the services of Career Services, this information is necessary in case of late cancellation of a booking. For more information see Cancellation or modification of a booking by applicant.

Time-line

A booking must be submitted to Career Services at least 6 weeks prior to the planned event via the form that can be found here.

Video call with Career Services

While completing the application form, the applicant should also schedule a video call with Career Services. During this video call, the details of the booking will be discussed and agreed upon.

Accepting a request

Career Services strives to carry out all desired bookings. However, submitting a request does not guarantee that the booking will be accepted. Acceptance of a booking is subject to availability of time and Career Services staff.

Rejecting a request

Career Services reserves the right to reject a booking request based on the completed form or subsequent video call. A reason for rejection may be that the quality of the workshop cannot be guaranteed due to the available time, the number of (expected) participants, the content of the application, etc.

Order confirmation

When the request for a booking has been accepted and the applicant has reached agreement with Career Services via video call and/or e-mail, the assignment is recorded in an order confirmation. This document will be sent to the applicant by e-mail by Career Services.

Communication channels

After a booking has been accepted by Career Services, all follow-up communication about the booking in question must be made to and from workshopscareerservices rug.nl (workshops and career talks) or careerservices rug.nl (other bookings, such as CV checks).

Required information

Completeness and timeliness of information

The applicant is expected to provide Career Services with all information that Career Services deems necessary for the correct execution of the booking in the desired form, desired manner and in a timely fashion. Career Services determines what is expected from the applicant and informs them about this via Google Form and the (video) call that follows.

Accuracy and reliability of information

The applicant guarantees the correctness, completeness and reliability of the information provided by them to Career Services, even if it originates from third parties.

Booking requirements

Minimum time

In the case of a booking of a workshop, Career Services in principle does not give workshops of less than 2 hours. Naturally, this minimum duration does not apply to bookings of other services, such as career talks or CV checks.

Minimum number of participants

The minimum number of participants for a workshop booking is six (6). The applicant is expected to monitor whether this minimum number is met. If the applicant notices that this is not the case, they must inform Career Services at least 48 hours prior to the planned booking. In mutual consultation, it will then be determined whether the booking can be moved to another date. However, if a low number of participants is not reported in time, Career Services will assess whether or not the booking can go ahead. If this has to be cancelled due to too few participants, without the applicant having contacted Career Services about this in advance, Career Services reserves the right to charge a late cancellation fee.

Online booking

If a workshop or career talk booking is scheduled to take place online, Career Services will use one of the following two platforms: Google Meet or the video tool made available via Brightspace. During the determination of the assignment, this is coordinated between the applicant and Career Services.

Cancellation or modification of a booking by the applicant

Timely cancellation or modification

If the applicant wishes to cancel the booking or change the date, time or location of the booking, this can be done free of charge if this is communicated to Career Services at least 5 working days prior to the planned booking via the appropriate communication channels.

Please note: it is not possible to change the content of the booking of a workshop so shortly before the planned booking. Such a request must be submitted at least 2 weeks prior to the planned booking.

Late cancellation

If the applicant wishes to cancel the booking, but informs Career Services about this less than 5 working days prior to the planned booking and/or does not use the correct communication channels for this purpose, meaning there is a reasonable chance that the cancellation is not received by Career Services in time, Career Services reserves the right to charge a late cancellation fee to cover costs already incurred by Career Services (in the form of preparation time or already scheduled on-call workers).

Late modification

If the applicant wishes to change the date, time, or location of a booking, but communicates this to Career Services less than 5 working days prior to the planned booking and/or does not use the correct communication channels for this purpose, so that it is likely that the desired modification is not received by Career Services in time, Career Services reserves the right to charge costs to cover costs already incurred by Career Services (in the form of on-call workers already scheduled, for instance).

Late cancellation fee

The costs for late cancellations depend on the type of booking. For the booking of a workshop this is €90, for bookings of services such as CV checks or a short career talk (approx. 30 min) the late cancellation fee is €45.

Cancellation due to force majeure

In the event of a late cancellation by the applicant due to force majeure, no late cancellation fee will be charged. However, in the event of force majeure, the applicant must contact Career Services as soon as possible. Career Services will review to what extent there is indeed force majeure. Career Services will also check whether the booking can take place at another time. The final and final assessment of whether there is force majeure is up to Career Services.

Cancellation of a booking by Career Services

Career Services will do everything they can to ensure a booking will take place. However, should Career Services for whatever reason have to cancel the booking, the applicant will be notified as soon as possible. In consultation with the applicant, Career Services will set a new date for this booking.