Total Quality Management in the African business community of Burkina Faso: a change in perspective on knowledge developmentKarsten, L. & Pennink, B., 2007, CDS, 50 p. (CDS Research Report; no. 25).
Research output: Working paper › Academic
During the 1990s Total Quality Management (TQM) became diffused to Burkina Faso. The overarching logic of privatization due to Structural Adjustment Programs prepared the ground for far-reaching changes in management practices. TQM became exhorted as a new way of manufacturing. This new management concept was presented as a crucial part of new corporate success and put strong emphasis on empowerment of employers, customer service and charismatic leadership. Interviews with top and middle management in a range of Burkinabé companies showed a willingness for mimetic learning but it turned out that translating the concept into specific new practices by way of new routines remained a complex matter. Although this management concept sometimes became part of the dispositional practice of managers – a new habitus – company practices could be better characterized as improvisation on quality improvement.
|Number of pages||50|
|Publication status||Published - 2007|
|Name||CDS Research Report|