Publication

The effects of self-assessment and supervisors' feedback on residents' patient-education competency using videoed outpatient consultations

Wouda, J. & van de Wiel, H., Oct-2014, In : Patient Education and Counseling. 97, 1, p. 59-66 7 p.

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  • The effects of self-assessment and supervisor feedback

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DOI

Objectives
To determine the effects of residents’ communication self-assessment and supervisor feedback on residents’ communication-competency awareness, on their patient-education competency, and on their patients’ opinion.

Methods
The program consisted of the implementation of a communication self-assessment and feedback process using videoed outpatient consultations (video-CAF). Residents wrote down communication learning objectives during the instruction and after each video-CAF session. Residents’ patient-education competency was assessed by trained raters, using the CELI instrument. Participating patients completed a questionnaire about the contact with their physician.

Results
Forty-four residents and 21 supervisors participated in 87 video-CAF sessions. After their first video-CAF session, residents wrote down more learning objectives addressing their control and rapport skills and their listening skills. Video-CAF participation improved residents’ patient-education competency, but only in their control and rapport skills. Video-CAF participation had no effect on patients’ opinion.

Conclusions
Video-CAF appears to be a feasible procedure and might be effective in improving residents’ patient-education competency in clinical practice.
Original languageEnglish
Pages (from-to)59-66
Number of pages7
JournalPatient Education and Counseling
Volume97
Issue number1
Publication statusPublished - Oct-2014

    Keywords

  • DECISION-MAKING, DOCTORS, WORKPLACE-BASED ASSESSMENT, PHYSICIAN COMMUNICATION-SKILLS, CLINICAL SKILLS, MEDICAL TRAINEES, GENERAL-PRACTITIONERS, SPECIALIST TRAINEES, CONCEPTUAL-MODEL, ASSESSMENT TOOLS

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