Publication
How Do Franchisees Assess Franchisor Trustworthiness?
Croonen, E. & Broekhuizen, T., Jul-2019, In : Journal of Small Business Management. 57, 3, p. 845-871 27 p.Research output: Contribution to journal › Article › Academic › peer-review

Documents
- How Do Franchisees Assess Franchisor Trustworthiness?
Final publisher's version, 708 KB, PDF document
DOI
This study investigates the antecedents of franchisees’ assessments of franchisor trustworthiness. It combines multiple theoretical perspectives to develop a framework that is empirically tested with survey data from 128 franchisees of a Dutch franchise system. The results show that franchisees’ perceptions of a franchisor's fulfillment of its functional duties on proactive and reactive quality assurance and strategic management positively influence franchisees’ assessments of franchisor trustworthiness. Moreover, the results show that the impact of the antecedents on franchisees’ trustworthiness assessments varies across franchisees: market competition attenuates the influence of strategic management and reactive quality assurance. Unit performance does not moderate the importance of the antecedents.
Original language | English |
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Pages (from-to) | 845-871 |
Number of pages | 27 |
Journal | Journal of Small Business Management |
Volume | 57 |
Issue number | 3 |
Publication status | Published - Jul-2019 |
- ORGANIZATIONAL TRUSTWORTHINESS, INTERORGANIZATIONAL TRUST, PERCEIVED TRUSTWORTHINESS, INTERPERSONAL-TRUST, CONFLICT, ANTECEDENTS, PERFORMANCE, MANAGEMENT, SYSTEMS, MODELS
Keywords
ID: 33437396