Publication

Handling Do-Not-Know Answers: Exploring New Approaches in Online and Mixed-Mode Surveys

de Leeuw, E. D., Hox, J. J. & Boevé, A., 2016, In : Social Science Computer Review. 34, 1, p. 116-132 17 p.

Research output: Contribution to journalArticleAcademicpeer-review

APA

de Leeuw, E. D., Hox, J. J., & Boevé, A. (2016). Handling Do-Not-Know Answers: Exploring New Approaches in Online and Mixed-Mode Surveys. Social Science Computer Review, 34(1), 116-132. https://doi.org/10.1177/0894439315573744

Author

de Leeuw, Edith D. ; Hox, Joop J. ; Boevé, Anja. / Handling Do-Not-Know Answers : Exploring New Approaches in Online and Mixed-Mode Surveys. In: Social Science Computer Review. 2016 ; Vol. 34, No. 1. pp. 116-132.

Harvard

de Leeuw, ED, Hox, JJ & Boevé, A 2016, 'Handling Do-Not-Know Answers: Exploring New Approaches in Online and Mixed-Mode Surveys', Social Science Computer Review, vol. 34, no. 1, pp. 116-132. https://doi.org/10.1177/0894439315573744

Standard

Handling Do-Not-Know Answers : Exploring New Approaches in Online and Mixed-Mode Surveys. / de Leeuw, Edith D.; Hox, Joop J.; Boevé, Anja.

In: Social Science Computer Review, Vol. 34, No. 1, 2016, p. 116-132.

Research output: Contribution to journalArticleAcademicpeer-review

Vancouver

de Leeuw ED, Hox JJ, Boevé A. Handling Do-Not-Know Answers: Exploring New Approaches in Online and Mixed-Mode Surveys. Social Science Computer Review. 2016;34(1):116-132. https://doi.org/10.1177/0894439315573744


BibTeX

@article{c74047dcd2814217b510c9b5e3ab717f,
title = "Handling Do-Not-Know Answers: Exploring New Approaches in Online and Mixed-Mode Surveys",
abstract = "An important decision in online and mixed-mode questionnaire design is if and how to include a “do-not-know” (DK) option. Mandatory response is often a default option, but methodologists have advised against this. Several solutions for the DK category are suggested. These include (1) not explicitly offering a DK, but skipping questions is allowed, (2) explicitly offering a DK option with visual separation from the substantive responses, and (3) using the interactivity of the web to emulate interviewer probing after a DK answer. To test these solutions, experimental data were collected in a probability based online panel. Not offering DK, but allowing respondents to skip questions, followed by a polite probe when skips occurred, resulted in the lowest amount of missing information. To assess the effect of probing across different modes, a second experiment was carried out that compared explicitly and implicitly offering the DK option for web and telephone surveys.",
author = "{de Leeuw}, {Edith D.} and Hox, {Joop J.} and Anja Boev{\'e}",
year = "2016",
doi = "10.1177/0894439315573744",
language = "English",
volume = "34",
pages = "116--132",
journal = "Social Science Computer Review",
issn = "0894-4393",
publisher = "SAGE Publications Inc.",
number = "1",

}

RIS

TY - JOUR

T1 - Handling Do-Not-Know Answers

T2 - Exploring New Approaches in Online and Mixed-Mode Surveys

AU - de Leeuw, Edith D.

AU - Hox, Joop J.

AU - Boevé, Anja

PY - 2016

Y1 - 2016

N2 - An important decision in online and mixed-mode questionnaire design is if and how to include a “do-not-know” (DK) option. Mandatory response is often a default option, but methodologists have advised against this. Several solutions for the DK category are suggested. These include (1) not explicitly offering a DK, but skipping questions is allowed, (2) explicitly offering a DK option with visual separation from the substantive responses, and (3) using the interactivity of the web to emulate interviewer probing after a DK answer. To test these solutions, experimental data were collected in a probability based online panel. Not offering DK, but allowing respondents to skip questions, followed by a polite probe when skips occurred, resulted in the lowest amount of missing information. To assess the effect of probing across different modes, a second experiment was carried out that compared explicitly and implicitly offering the DK option for web and telephone surveys.

AB - An important decision in online and mixed-mode questionnaire design is if and how to include a “do-not-know” (DK) option. Mandatory response is often a default option, but methodologists have advised against this. Several solutions for the DK category are suggested. These include (1) not explicitly offering a DK, but skipping questions is allowed, (2) explicitly offering a DK option with visual separation from the substantive responses, and (3) using the interactivity of the web to emulate interviewer probing after a DK answer. To test these solutions, experimental data were collected in a probability based online panel. Not offering DK, but allowing respondents to skip questions, followed by a polite probe when skips occurred, resulted in the lowest amount of missing information. To assess the effect of probing across different modes, a second experiment was carried out that compared explicitly and implicitly offering the DK option for web and telephone surveys.

U2 - 10.1177/0894439315573744

DO - 10.1177/0894439315573744

M3 - Article

VL - 34

SP - 116

EP - 132

JO - Social Science Computer Review

JF - Social Science Computer Review

SN - 0894-4393

IS - 1

ER -

ID: 21055560