Evaluator perceptions of INGO performance in natural disasters: Meeting multiple institutional demands in humanitarian aid projects

Heyse, L., Nieto Morales, F. & Wittek, R., 23-Oct-2019, In : Disasters.

Research output: Contribution to journalArticleAcademicpeer-review

Providing aid in times of increasing humanitarian needs, limited budgets and security risks is challenging. This paper explores in what organizational circumstances evaluators positively and negatively judge INGOs' performance in natural disasters. We study if and how, as perceived by expert evaluators, Oxfam and CARE successfully met multiple institutional demands of fulfilling beneficiary needs and organizational demands. We use the Competing Values Framework by applying text analysis of positive and negative evaluator statements about project performance, and organizational control and flexibility issues to seven CARE and four Oxfam evaluation reports between 2005 and 2011. We compare reports using fuzzy set Qualitative Comparative Analysis. The resulting configurations show that positive evaluations of an INGO's internal and external flexibility relate to meeting both beneficiary needs and organizational demands, whereas negative evaluations of external flexibility relate to not meeting beneficiary demands and negative statements about internal control to not meeting organizational demands.
Original languageEnglish
Early online date23-Oct-2019
Publication statusE-pub ahead of print - 23-Oct-2019

ID: 99443692