Publication

Citizens' Use of the Internet and Public Service Delivery: A Longitudinal Study of the First-Level Administrative Divisions in China (1997-2014)

Zhu, Q., Skoric, M. M. & Peng, T-Q., 2018, In : International journal of public administration in the digital age. 5, 3, p. 32-42 11 p.

Research output: Contribution to journalArticleAcademicpeer-review

This article examines citizens' use of the Internet as a popular feedback mechanism, and argues that it can help improve institutional performance. Specifically, it assesses the relationship between Internet penetration rate and public service delivery across 31 first-level administrative divisions in People's Republic of China from 1997 to 2014. A hierarchical linear modelling was conducted using secondary data released by the National Bureau of Statistics and the China Internet Network Information Centre. The result shows a positive relationship between Internet penetration rate and public service delivery when controlling for GDP per capita and education level. The positive relationship increases over time in general. The implications of Internet use for performance-based legitimacy and its impact on political change (or stability) in the authoritarian context are further discussed.

Original languageEnglish
Pages (from-to)32-42
Number of pages11
JournalInternational journal of public administration in the digital age
Volume5
Issue number3
Publication statusPublished - 2018

    Keywords

  • China, Feedback, Institutional Performance, Internet Use, Public Service Delivery, GOVERNMENT, EXPRESSION

ID: 126544024