Publication

A model of cognitive processes and conversational principles in survey interview interaction

Ongena, Y. P. & Dijkstra, W., Mar-2007, In : Applied Cognitive Psychology. 21, 2, p. 145-163 18 p.

Research output: Contribution to journalArticleAcademicpeer-review

APA

Ongena, Y. P., & Dijkstra, W. (2007). A model of cognitive processes and conversational principles in survey interview interaction. Applied Cognitive Psychology, 21(2), 145-163. https://doi.org/10.1002/acp.1334

Author

Ongena, Yfke P. ; Dijkstra, Wil. / A model of cognitive processes and conversational principles in survey interview interaction. In: Applied Cognitive Psychology. 2007 ; Vol. 21, No. 2. pp. 145-163.

Harvard

Ongena, YP & Dijkstra, W 2007, 'A model of cognitive processes and conversational principles in survey interview interaction', Applied Cognitive Psychology, vol. 21, no. 2, pp. 145-163. https://doi.org/10.1002/acp.1334

Standard

A model of cognitive processes and conversational principles in survey interview interaction. / Ongena, Yfke P.; Dijkstra, Wil.

In: Applied Cognitive Psychology, Vol. 21, No. 2, 03.2007, p. 145-163.

Research output: Contribution to journalArticleAcademicpeer-review

Vancouver

Ongena YP, Dijkstra W. A model of cognitive processes and conversational principles in survey interview interaction. Applied Cognitive Psychology. 2007 Mar;21(2):145-163. https://doi.org/10.1002/acp.1334


BibTeX

@article{54db8363a80c4bb68f03c1145c172d62,
title = "A model of cognitive processes and conversational principles in survey interview interaction",
abstract = "In this paper we provide a model of interviewer–respondent interaction in survey interviews. Our model is primarily focused on the occurrence of problems within this interaction that seem likely to affect data quality. Both conversational principles and cognitive processes, especially where they do not match the requirements of the respondent's task, are assumed to affect the course of interactions. The cognitive processes involved in answering a survey question are usually described by means of four steps: interpretation, retrieval, judgement and formatting. Each of these steps may be responsible for different overt problems, such as requests for clarification or inadequate answers. Such problems are likely to affect the course of the interaction through conversational principles which may cause, for example, suggestive behaviour on the part of the interviewer, which may in turn yield new problematic behaviours. However, the respondent may not be the only one who experiences cognitive problems; the interviewer may also have such problems, for example with respect to explaining question meaning to the respondent. Thus the model proposed here, unlike most of the other models which concentrate on the respondent, tries to incorporate cognitive processes and conversational principles with respect to both interviewer and respondent. In particular, the model looks at how cognitive processes and conversational principles affect both the interaction between interview participants and the quality of the eventual answers. Copyright {\circledC} 2007 John Wiley & Sons, Ltd.",
keywords = "SURVEY QUESTIONS, RESPONDENTS, TROUBLES",
author = "Ongena, {Yfke P.} and Wil Dijkstra",
year = "2007",
month = "3",
doi = "10.1002/acp.1334",
language = "English",
volume = "21",
pages = "145--163",
journal = "Applied Cognitive Psychology",
issn = "0888-4080",
number = "2",

}

RIS

TY - JOUR

T1 - A model of cognitive processes and conversational principles in survey interview interaction

AU - Ongena, Yfke P.

AU - Dijkstra, Wil

PY - 2007/3

Y1 - 2007/3

N2 - In this paper we provide a model of interviewer–respondent interaction in survey interviews. Our model is primarily focused on the occurrence of problems within this interaction that seem likely to affect data quality. Both conversational principles and cognitive processes, especially where they do not match the requirements of the respondent's task, are assumed to affect the course of interactions. The cognitive processes involved in answering a survey question are usually described by means of four steps: interpretation, retrieval, judgement and formatting. Each of these steps may be responsible for different overt problems, such as requests for clarification or inadequate answers. Such problems are likely to affect the course of the interaction through conversational principles which may cause, for example, suggestive behaviour on the part of the interviewer, which may in turn yield new problematic behaviours. However, the respondent may not be the only one who experiences cognitive problems; the interviewer may also have such problems, for example with respect to explaining question meaning to the respondent. Thus the model proposed here, unlike most of the other models which concentrate on the respondent, tries to incorporate cognitive processes and conversational principles with respect to both interviewer and respondent. In particular, the model looks at how cognitive processes and conversational principles affect both the interaction between interview participants and the quality of the eventual answers. Copyright © 2007 John Wiley & Sons, Ltd.

AB - In this paper we provide a model of interviewer–respondent interaction in survey interviews. Our model is primarily focused on the occurrence of problems within this interaction that seem likely to affect data quality. Both conversational principles and cognitive processes, especially where they do not match the requirements of the respondent's task, are assumed to affect the course of interactions. The cognitive processes involved in answering a survey question are usually described by means of four steps: interpretation, retrieval, judgement and formatting. Each of these steps may be responsible for different overt problems, such as requests for clarification or inadequate answers. Such problems are likely to affect the course of the interaction through conversational principles which may cause, for example, suggestive behaviour on the part of the interviewer, which may in turn yield new problematic behaviours. However, the respondent may not be the only one who experiences cognitive problems; the interviewer may also have such problems, for example with respect to explaining question meaning to the respondent. Thus the model proposed here, unlike most of the other models which concentrate on the respondent, tries to incorporate cognitive processes and conversational principles with respect to both interviewer and respondent. In particular, the model looks at how cognitive processes and conversational principles affect both the interaction between interview participants and the quality of the eventual answers. Copyright © 2007 John Wiley & Sons, Ltd.

KW - SURVEY QUESTIONS

KW - RESPONDENTS

KW - TROUBLES

U2 - 10.1002/acp.1334

DO - 10.1002/acp.1334

M3 - Article

VL - 21

SP - 145

EP - 163

JO - Applied Cognitive Psychology

JF - Applied Cognitive Psychology

SN - 0888-4080

IS - 2

ER -

ID: 14309040