Publication

A decision Enhancement Service for Stakeholder Analysis to Achieve Transformations in the Public Sector

Knol, A., Janssen, M. & Sol, H. G. 2015 Proceedings of the 48th Hawaii International Conference on System Sciences. IEEE (Computing and Control division), p. 2466-2475 10 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Copy link to clipboard

Documents

  • 7367c466

    Final publisher's version, 287 KB, PDF-document

  • Arjan Knol
  • Marijn Janssen
  • H G Sol
Sourcing has become a popular practice for public
sector managers aiming for transformations to save
costs and improve service delivery. Nevertheless,
public sector sourcing often fails due to stakeholder
resistance and power struggles, stressing the need for
stakeholder analysis. This paper presents a decision
enhancement service for STakeholder ANalysis called
STAN. The design of STAN is based on sourcing
decision issues and observations obtained from public
sector sourcing cases, expert interviews and literature.
Foundations are derived from the stakeholder and
resource dependency theories. STAN enables to
identify stakeholder consensus levels that are
visualized on sourcing scenario overviews. The
assumption is that providing decision-makers insight in
stakeholder consensus levels enables them to
effectively decide which scenario to pursue and whom
to account for. Evaluation results are derived from
three public sector sourcing case studies, suggesting
that STAN achieves what it is designed for: providing
insight in stakeholder consensus levels for decisionmaking.
Original languageEnglish
Title of host publicationProceedings of the 48th Hawaii International Conference on System Sciences
PublisherIEEE (Computing and Control division)
Pages2466-2475
Number of pages10
StatePublished - 2015
Event48th Hawaii International Conference on System Sciences - Kauai, Hawaii, United States
Duration: 5-Jan-20158-Jan-2015

Conference

Conference48th Hawaii International Conference on System Sciences
CountryUnited States
CityKauai, Hawaii
Period05/01/201508/01/2015

Event

48th Hawaii International Conference on System Sciences

05/01/201508/01/2015

Kauai, Hawaii, United States

Event: Conference

View graph of relations

ID: 19536455