Journal of Service Research, 1094-6705

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Related Publications
  1. Shifting the Blame: How Surcharge Pricing Influences Blame Attributions for a Service Price Increase

    Pallas, F., Bolton, L. E. & Lobschat, L., Aug-2018, In : Journal of Service Research. 21, 3, p. 302-318 17 p.

    Research output: Contribution to journalArticleAcademicpeer-review

  2. Customer-Firm Interactions and the Path to Profitability: A Chain-of-Effects Model

    Cambra-Fierro, J., Melero Polo, I., Sese, F. J. & van Doorn, J., 2018, In : Journal of Service Research. 21, 2, p. 201-218

    Research output: Contribution to journalArticleAcademicpeer-review

  3. Domo Arigato Mr. Roboto: Emergence of Automated Social Presence in Organizational Frontlines and Customers’ Service Experiences

    van Doorn, J., Mende, M., Noble, S. M., Hulland, J., Ostrom, A. L., Grewal, D. & Petersen, J. A., Jan-2017, In : Journal of Service Research. 20, 1, p. 43-58

    Research output: Contribution to journalArticleAcademicpeer-review

  4. Coproduction of Transformative Services as a Pathway to Improved Consumer Well-Being: Findings From a Longitudinal Study on Financial Counseling

    van Doorn, J. & Mende, M., 2015, In : Journal of Service Research. 18, 3, p. 351-368

    Research output: Contribution to journalArticleAcademicpeer-review

  5. Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value

    Kumar, V., Aksoy, L., Donkers, B., Venkatesan, R., Wiesel, T. & Tillmanns, S., Aug-2010, In : Journal of Service Research. 13, 3, p. 297-310 14 p.

    Research output: Contribution to journalArticleAcademicpeer-review

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