1. Investigating the on-demand service characteristics: an empirical study

   van der Burg, R-J., Ahaus, K., Wortmann, H. & Huitema, G. B., 2-Dec-2019, In : Journal of Service Management. 30, 6, p. 739-765 27 p.

   Research output: Contribution to journal › Article › Academic › peer-review

2. Consumer Perceptions of Service Constellations: Implications for Service Innovation

   van Riel, A. C. R., Calabretta, G., Driessen, P. H., Hillebrand, B., Humphreys, A., Krafft, M. & Beckers, S. F. M., 2013, In : Journal of Service Management. 24, 3, p. 314-329 16 p.

   Research output: Contribution to journal › Article › Academic › peer-review

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