Process Improvement and Change

Faculteit Economie en Bedrijfskunde
Jaar 2017/18
Vakcode EBM036B05
Vaknaam Process Improvement and Change
Niveau(s) master, uitwisseling
Voertaal Engels
Periode semester II a
Rooster rooster

Uitgebreide vaknaam Process Improvement and Change
Leerdoelen Upon successfully completing this course, students will be able to:
1.describe and compare different improvement methods, approaches and techniques for improving business processes
2.analyse and critically evaluate these different improvement methods, approaches and techniques with respect to the 'how’ of change?
3.apply this knowledge of improvement methods and techniques to analyse and solve complex change problems
4.develop a rigorous improvement plan including approach, methods and techniques used, and time schedule and cooperate in a student group
6.respond on recent research findings and critically reflect on these research findings
Omschrijving The course Process Improvement & Change (PI&C) starts with describing a framework for discussing critically several change and improvement approaches and methods that are applied in the field of operations and supply chains. For each approach we will focus on analysing the ‘how’ of the process improvement approach. The review of several approaches such as Lean Manufacturing, Six Sigma, Total Quality Management, and Business Process Reengineering, will reveal gaps, differences and similarities. Furthermore, we will discuss in this course how a diagnosis of the change content and context can be made, and what this diagnosis implies for an improvement plan. A final focus is on the execution of a real-case improvement project. Representatives of companies will introduce their case. Specific topics that will be addressed in this course are the roles of different players in the change processes, the role of performance indicators in the change processes and the input of both customers and suppliers in change processes.
Uren per week 4
Onderwijsvorm hoor- en werkcolleges
(guest lectures)
Toetsvorm opdracht(en), schriftelijk tentamen met open vragen
Vaksoort master
Coördinator dr. ir. S. Boscari
Docent(en) dr. ir. S. Boscari ,dr. H. Broekhuis
Verplichte literatuur
Titel Auteur ISBN Prijs
Organizational Change. An action-oriented toolkit, Sage Publication: Thousand Oaks California, latest edition. Cawsey, T.F., G. Deszca, C. Ingols 9781483359304 ca. €  60,00
Opmerkingen Secretary: room 5411-0634, phone +31(0)50 3637491, email
This course is also open for a max of 8 exchange students.
Opgenomen in
Opleiding Jaar Periode Type
Courses open to Exchange Students (MSc)  (Courses open to Exchange Students (MSc) with limited access) 1 semester II a keuze
DD MSc TOM – NUBS, Newcastle (1,5-jarig)  (basisprogramma) 1 semester II a verplicht
MSc Applied Physics  (Courses in Business and Management) - semester II a keuze
MSc BA - Organizational & Management Control/O&MC  (keuzevakken MSc BA O&MC) 1 semester II a keuze
MSc BA - Small Business & Entrepreneurship/SB&E  (keuzevakken MSc BA SB&E) 1 semester II a keuze
MSc Industrial Engineering and Management  (Optional management modules) - semester II a keuze
MSc International Business & Management/IB&M  (keuzevakken B MSc IB&M) 1 semester II a keuze
MSc Marketing  (keuzevakken B Marketing Management) 1 semester II a keuze
MSc Marketing  (keuzevakken Marketing Intelligence) 1 semester II a keuze
MSc Mechanical Engineering (in ontwikkeling)  (05. Courses in Business, Management and Society) 1 semester II a keuze
MSc Supply Chain Management/SCM  (basisprogramma MSc SCM) 1 semester II a verplicht
MSc Technology and Operations Management/TOM  (keuzevakken MSc TOM) 1 semester II a keuze