Process Improvement and Change

Uitgebreide vaknaam	Process Improvement and Change
Leerdoelen	Upon successfully completing this course, students will be able to: 1.describe and compare different improvement methods, approaches and techniques for improving business processes 2.analyse and critically evaluate these different improvement methods, approaches and techniques with respect to the 'how’ of change? 3.apply this knowledge of improvement methods and techniques to analyse and solve complex change problems 4.develop a rigorous improvement plan including approach, methods and techniques used, and time schedule 5.work and cooperate in a student group 6.respond on recent research findings and critically reflect on these research findings
Omschrijving	Today's business environment requires organizations to undergo improvement and changes almost constantly if they are to remain competitive. The course Process Improvement & Change (PI&C) provides a framework for critically discussing change and improvement approaches in the field of Operations and Supply Chains Management. It distinguish two main aspects, proper of every improvement or change situation: (1) WHAT needs to change (content) and (2) HOW to bring about that change (process). In the course, we will discuss how a diagnosis of the change content and context can be made (WHAT), and what this diagnosis implies for an improvement plan (HOW). Students need to apply the framework to a real-case improvement project; representatives of companies will introduce their case. The framework will also be used to critically analyze the dominant improvement approaches in Operations and Supply Chains Management (e.g., lean management).
Uren per week	3
Onderwijsvorm	-gastcollege ,  -hoorcollege ,  -werkcollege (There will be 2 new sessions of skill development delivered by other lecturers (please contact m.m.kroese@rug.nl for additional information))
Toetsvorm	-groepsopdracht,  -schriftelijk tentamen (open en mc vragen)
Vaksoort	master
Coördinator	dr. ir. S. Boscari
Docent(en)	dr. ir. S. Boscari , H. Dittfeld
Verplichte literatuur	Titel Auteur ISBN Prijs Organizational Change. An action-oriented toolkit, Sage Publication: Thousand Oaks California, latest edition. Cawsey, T.F., G. Deszca, C. Ingols 9781483359304 ca. €  60,00
Entreevoorwaarden
Opmerkingen	Secretary: room 5411-0634, phone +31(0)50 3637491, email secr.operations.feb@rug.nl This course is also open for a max of 8 exchange students.
Opgenomen in	Opleiding Jaar Periode Type MSc Applied Physics  (Courses in Business and Management) - semester II a verplicht MSc Supply Chain Management/SCM  (basisprogramma MSc SCM) 1 semester II a verplicht