Healthcare Operations

Faculteit Economie en Bedrijfskunde
Jaar 2017/18
Vakcode EBM034A05
Vaknaam Healthcare Operations
Niveau(s) master, uitwisseling
Voertaal Engels
Periode semester I b
Rooster rooster

Uitgebreide vaknaam Healthcare Operations
Leerdoelen Upon completion of the course the student is able to:
1. give an overview of the sources and impact of variability in healthcare processes and systems
2. describe the role of quality management and logistics management in the planning, control and improvement of healthcare processes
3. design intramural and transmural processes, care pathways or delivery systems in order to meet or exceed the specified quality of care
4. relate departmental approaches to performance in the value chain
5. apply (mainly quantitative) methods and techniques of quality management and logistics management in healthcare processes
6. elaborate on complex, ambiguous problematic situations (containing both hard and soft elements) by using a variety of well-known methods
Omschrijving Healthcare systems have distinct characteristics because of high clinical, flow and professional variability. Students will learn how healthcare systems cope with these kinds of variability.
The performance of healthcare systems can be measured by different aspects: patient centeredness, patient safety, effectiveness, efficiency, timeliness, equity. Approaches, methods and techniques to improve performance on these aspects will be discussed in this course. The focus is on secondary care, in particular the phases of diagnostics tests and the treatment processes within hospitals.
So far, research on healthcare operations has been dominated mainly by unit (departmental) approaches. This course will provide an overview of these approaches on a strategic, tactical and operational level. A few approaches (e.g. appointment scheduling; sharing resources; quality improvement) will be discussed in-depth. Moreover, we will explore how chain and network approaches may help in delivering integrated care.
In the lectures research on healthcare operations from scientific journals will be discussed. Topics of the lectures are: complexity and sources of variability; performance indicators for quality improvement and patient safety; process integration in acute care; integration of planning and control in elective care; capacity planning and the role of shared resources; lean and quantitative tools. In the tutorials students elaborate on two real-life problems, one on analysing and designing clinical pathways and one on logistics decision making.
This course is part of the focus area 'Healthcare Management'. When you focus your MSc on healthcare management subjects you will be awarded an official acknowledgement on your diploma, improving and broadening your career opportunities in the healthcare sector. Prerequisites are mentioned in the Teaching and Examiniation Regulations: 'Focus areas in the master programmes'.
Uren per week 4
Onderwijsvorm computer practica, hoorcolleges, werkcolleges
(On two real-life problematic situations we will organise workshops)
Toetsvorm opdracht(en)
Vaksoort master
Coördinator prof. dr. ir. C.T.B. Ahaus
Docent(en) prof. dr. ir. C.T.B. Ahaus , A.C. Noort, MSc. ,prof. dr. J.T. van der Vaart ,dr. ir. D.J. van der Zee
Verplichte literatuur
Titel Auteur ISBN Prijs
Selected scientific articles. Various
Entreevoorwaarden We require a basic level of knowledge regarding healthcare management and MS Excel skills.
Opmerkingen Secretary: room 5411-0631, phone: +31(0)503637020, e-mail:
Opgenomen in
Opleiding Jaar Periode Type
Courses open to Exchange Students (MSc)  ( Courses open to Exchange Students (MSc) without limited access ) 1 semester I b keuze
MSc BA - Change Management  (keuzevakken MSc BA Change Management) 1 semester I b keuze
MSc BA - Organizational & Management Control/O&MC  (keuzevakken MSc BA O&MC) 1 semester I b keuze
MSc BA - Small Business & Entrepreneurship/SB&E  (keuzevakken MSc BA SB&E) 1 semester I b keuze
MSc BA - Strategic Innovation Management/SIM  (keuzevakken MSc BA-SIM) 1 semester I b keuze
MSc Human Resource Management/HRM  (keuzevakken MSc HRM) 1 semester I b keuze
MSc Industrial Engineering and Management  (Optional management modules) - semester I b keuze
MSc International Business & Management/IB&M  (keuzevakken B MSc IB&M) 1 semester I b keuze
MSc Marketing  (keuzevakken Marketing Intelligence) 1 semester I b keuze
MSc Marketing  (keuzevakken B Marketing Management) 1 semester I b keuze
MSc Supply Chain Management/SCM  (keuzevakken MSc SCM) 1 semester I b keuze
MSc Technology and Operations Management/TOM  (keuzevakken MSc TOM) 1 semester I b keuze