Healthcare Operations
Faculteit | Economie en Bedrijfskunde |
Jaar | 2022/23 |
Vakcode | EBM034A05 |
Vaknaam | Healthcare Operations |
Niveau(s) | master |
Voertaal | Engels |
Periode | semester II a |
ECTS | 5 |
Rooster | rooster |
Uitgebreide vaknaam | Healthcare Operations | ||||||||||||||||||||
Leerdoelen | Upon completion of the course the student is able to: 1. give an overview of the sources and impact of variability in healthcare processes and systems 2. describe the role of quality management and logistics management in the planning, control and improvement of healthcare processes 3. design intramural and transmural processes, care pathways or delivery systems in order to meet or exceed the specified quality of care 4. relate departmental approaches to performance in the value chain 5. apply (mainly quantitative) methods and techniques of quality management and logistics management in healthcare processes 6. elaborate on complex, ambiguous problematic situations (containing both hard and soft elements) by using a variety of well-known methods |
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Omschrijving | Healthcare operations refer to a wide range of health related services provided by various parties, for example, general practitioners, hospitals, clinics, emergency medical services, nursing homes, and home care. Depending on their care needs patients traverse the network made up by respective parties. The performance of healthcare systems can be measured by different aspects like patient centeredness, patient safety, effectiveness, efficiency, timeliness, and equity. Healthcare systems have distinct characteristics because of high clinical, flow and professional variability. Students will learn how healthcare providers cope with these kinds of variability in improving performance by adjusting their staff and resources, and their planning and control. It will be shown how decisions made differ for elective patients, for whom service provision can be planned beforehand, acute patients, for whom no a-priori planning of services is possible, and chronic patients, who make a recurring appeal to health care systems. Relevant approaches, methods and techniques for operations management decision making will be discussed in this course. The main focus is on secondary care, in particular the phases of diagnostics tests and the treatment processes within hospitals. So far, research on healthcare operations has been dominated mainly by unit (departmental) approaches. We will explore how chain and network approaches may help in delivering integrated care. | ||||||||||||||||||||
Uren per week | 4 | ||||||||||||||||||||
Onderwijsvorm | -computer practicum, -gastcollege , -hoorcollege , -werkcollege | ||||||||||||||||||||
Toetsvorm |
-groepsopdracht, -schriftelijk tentamen (open vragen)
((groeps)opdrachten) |
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Vaksoort | master | ||||||||||||||||||||
Coördinator | dr. ir. D.J. van der Zee | ||||||||||||||||||||
Docent(en) | dr. A.C. Noort ,prof. dr. J.T. van der Vaart ,dr. ir. D.J. van der Zee | ||||||||||||||||||||
Verplichte literatuur |
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Entreevoorwaarden | A basic level of knowledge regarding healthcare management and excel skills is required. | ||||||||||||||||||||
Opmerkingen | Secretary: room 5411-0634, phone +31(0)503637020, e-mail secr.operations.feb@rug.nl | ||||||||||||||||||||
Opgenomen in |
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