Faculteit  Economie en Bedrijfskunde 
Jaar  2017/18 
Vakcode  EBB074A05 
Vaknaam  Queueing Theory and Simulation 
Niveau(s)  bachelor, uitwisseling 
Voertaal  Engels 
Periode  semester II a 
ECTS  5 
Rooster  rooster 
Uitgebreide vaknaam  Queueing Theory and Simulation  
Leerdoelen  Upon completion of the course the student is able to: 1. analyze queueing systems with a basic set of queueing models; 2. use, adapt, develop, and implement suitable mathematical and simulation models to analyse queueing systems; 3. define performance measures to assess the performance of queueing systems; 4. provide suggestions to improve queueing systems; 5. develop mathematical and simulation tools to asses the improvements. 

Omschrijving  Queueing systems pervade our society, at shops, supermarkets, call centers and so on. It is common in such systems to make tradeoffs between the costs of operation, e.g., hiring personnel, and service as perceived by customers, e.g., mean waiting time. To make such tradeoffs one should be able to analyze the behavior of queueing systems and compute relevant key performance indicators. For this purpose we need models of queueing systems. The simple models can typically be solved with mathematical tools, but the analysis of difficult models requires simulation. However, even though simulation is very powerful, the development of useful simulators is based on profound insight into queueing systems in general, such as the dominating factors and aspects of the system’s behavior. Moreover, simulators require extensive testing, as bugs are easily made. Hence, mathematical models are also key ingredients in the development process of a simulator, to provide insight and a suitable testing ground. The aim of this course is to equip a student with a set of tools to analyze and improve queueing systems by means of simple mathematical models on the one hand, and with simulation on the other. The student should realize that both approaches complement each other: the simulations to analyze realistic queueing systems, the mathematical models to provide intuition, insight and tests. The course starts with providing a set of simple numerical models (recursions) to analyze and simulate realistic queueing systems. Then we develop mathematical models to analyse single server queueing systems and queueing networks, and show how simulation and analysis interact in the understanding of queueing systems and queueing networks. 

Uren per week  5  
Onderwijsvorm  hoorcolleges, practica, zelfstudie  
Toetsvorm 
schriftelijk tentamen met meerkeuzevragen, schriftelijk tentamen met open vragen
(Midterms with multiple choice questions, written exam with open questions) 

Vaksoort  bachelor  
Coördinator  dr. N.D. van Foreest  
Docent(en)  dr. N.D. van Foreest  
Verplichte literatuur 


Entreevoorwaarden  Participants should have an understanding of basic probability concepts such as taught in the course Probability Theory for EOR. In particular: *Probability density and distribution function *Joint distribution and density, marginal distributions and densities *Conditional probability for (mixtures of) discrete and continuous random variables (Condition distribution functions, conditional density functions) *Expectation *Conditional expectation *Moment generation functions 

Opmerkingen  Info: Dr Nicky van Foreest, phone: +3150 363 5178, email: n.d.van.foreest@rug.nl. Secr: Operations, phone: +3150 363 7020, email: secr.operations.feb@rug.nl. 

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