Healthcare Operations

Faculteit Economie en Bedrijfskunde
Jaar 2022/23
Vakcode EBM034A05
Vaknaam Healthcare Operations
Niveau(s) master
Voertaal Engels
Periode semester II a
ECTS 5
Rooster rooster

Uitgebreide vaknaam Healthcare Operations
Leerdoelen Upon completion of the course the student is able to:
1. give an overview of the sources and impact of variability in healthcare processes and systems
2. describe the role of quality management and logistics management in the planning, control and improvement of healthcare processes
3. design intramural and transmural processes, care pathways or delivery systems in order to meet or exceed the specified quality of care
4. relate departmental approaches to performance in the value chain
5. apply (mainly quantitative) methods and techniques of quality management and logistics management in healthcare processes
6. elaborate on complex, ambiguous problematic situations (containing both hard and soft elements) by using a variety of well-known methods
Omschrijving Healthcare operations refer to a wide range of health related services provided by various parties, for example, general practitioners, hospitals, clinics, emergency medical services, nursing homes, and home care. Depending on their care needs patients traverse the network made up by respective parties. The performance of healthcare systems can be measured by different aspects like patient centeredness, patient safety, effectiveness, efficiency, timeliness, and equity. Healthcare systems have distinct characteristics because of high clinical, flow and professional variability. Students will learn how healthcare providers cope with these kinds of variability in improving performance by adjusting their staff and resources, and their planning and control. It will be shown how decisions made differ for elective patients, for whom service provision can be planned beforehand, acute patients, for whom no a-priori planning of services is possible, and chronic patients, who make a recurring appeal to health care systems. Relevant approaches, methods and techniques for operations management decision making will be discussed in this course. The main focus is on secondary care, in particular the phases of diagnostics tests and the treatment processes within hospitals. So far, research on healthcare operations has been dominated mainly by unit (departmental) approaches. We will explore how chain and network approaches may help in delivering integrated care.
Uren per week 4
Onderwijsvorm -computer practicum,  -gastcollege ,  -hoorcollege ,  -werkcollege
Toetsvorm -groepsopdracht,  -schriftelijk tentamen (open vragen)
((groeps)opdrachten)
Vaksoort master
Coördinator dr. ir. D.J. van der Zee
Docent(en) dr. A.C. Noort ,prof. dr. J.T. van der Vaart ,dr. ir. D.J. van der Zee
Verplichte literatuur
Titel Auteur ISBN Prijs
Selected scientific articles various
Entreevoorwaarden A basic level of knowledge regarding healthcare management and excel skills is required.
Opmerkingen Secretary: room 5411-0634, phone +31(0)503637020, e-mail secr.operations.feb@rug.nl
Opgenomen in
Opleiding Jaar Periode Type
DD MSc TOM – NUBS, Newcastle (1,5-jarig)  (keuzevak(ken) DD MSc TOM - NUBS, New Castle (1,5 jarig)) 1 semester II a keuze
MSc BA - Health  (basisprogramma MSc BA Health) 1 semester II a verplicht
MSc Supply Chain Management/SCM  (basisprogramma MSc SCM) 1 semester II a keuzegroep
MSc Technology and Operations Management/TOM  (keuzevakken MSc TOM) 1 semester II a keuze