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Technical glitches in new registration system

05 August 2019

As of April 2019, we have been using a new registration system for our group courses. Unfortunately, this system often experiences start-up problems, as a result of which many of our participants aren’t able to register themselves. UG students and staff members who are required to log in with their S or P number experience particular problems with this.
We would like to offer our sincere apologies to everyone who has experienced or is currently experiencing such problems. At the moment, we are doing everything that we can to ensure that the new system works flawlessly as soon as possible.

Are you having problems registering? Read what you can do about the following problems below:

In this case, another account corresponding to your S or P number or to your UG email address has probably already been made, causing the button above to malfunction. Please contact the Language Centre to report this problem via talencentrum@rug.nl. The systems manager will modify your account so that you can log in again.

  • You are logged in correctly but cannot complete your registration because, in the last step, the notification that your personal data have not been processed yet in the system stays on the screen for longer than 10 minutes.

The system is unable to create your account. Please contact the Language Centre to report this problem via talencentrum@rug.nl. The Language Centre will create your account manually, so that you can complete your registration.

The problems noted above are the two most common issues faced. Are you experiencing a different problem? If so, please report this, with an explanation and/or screenshot of the problem, via email. We are happy to help you in any way that we can, so that you can soon begin your course!

Last modified:09 September 2019 3.29 p.m.
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