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New Helpdesk in the University Library

03 March 2014

From now on, there will be one Helpdesk in the University Library: on the first floor, where also the Loans desk is situated. The information desk in the middle of the first floor will be deactivated, as well as the information deks on the third floor.


Service to our costumers will from now on take place from:

  • the Helpdesk on the first floor;
  • the Reception desk on the ground floor;
  • the Special Collections information desk on the third floor, because of its specific nature.

The desk is open during University Library opening hours. After 5 pm, however, it is no longer possible to

  • acquire an ILL-account or a borrower pass;
  • pay via PIN.

Cash payments of fines are always possible at the Reception desk.

Ambulant service officer

Apart from ourinformation desk services, we will also start with the new concept of ambulant service officer. Member of our Front office team will be present on the different floors of the Library to answer all your questions.

Last modified:22 February 2019 4.24 p.m.
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