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VIDEO BLOG: Tips for the financial sector to increase customer satisfaction (prof Peter Verhoef)

14 February 2012

How can the financial sector achieve more appreciation from their customers? FEB Marketing professor Peter Verhoef gives advice based on good examples from Customer Performance research. Such as insurance company Univé, the winner of this year's Customer Performance Awards.

► Watch the video blog (in Dutch) on FEBlog

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Video blog
Last modified:07 February 2018 2.11 p.m.
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