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University of Groningen Library

Frequently asked questions concerning limited services UB

Update 15 November

As a result of the recently announced stricter measures, the UB  now offers 450 study places.

It is mandatory to wear a face mask in The UB when moving through the building. You may remove your face mask when you are seated.

Study places

Study places must be reserved upfront (you need your UG or Hanze student number for this).

If you would like to come to our Special Collections research room, you will have to make an appointment as well.

Contact
  • Reception desk (e.g. for questions on study places): Monday through Friday 8.30 am - midnight, Saturday and Sunday 8.30 am -10 pm: tel. 050-3635000.
  • Servicedesk:
    Monday through Friday, from 8.30 am until 5 pm (050 36 35020), or e-mail us at servicedesk-bibliotheek rug.nl

Frequently asked questions:

Opening hours and services UB

When is the UB open?

Opening hours

  • UB City Centre:
    Monday through Friday: 8.30 am - midnight
    Saturday and Sunday: 8.30 am - 10 pm *
    * Sunday 5 December 8.30-6 pm

    Please note:
    -study rooms are only accessible after reserving a study place (you need your UG or Hanze student number for this; please note the UG only period)
    - pick up requested books in the Selfservice
    - collect requested DVDs and ILL books at the servicedesk
  • UB Zernike: Monday to Thursday: 9 am - 8 pm, Friday: 9:00 am - 5 pm


Lending requests are processed Mon-Fri only; when you receive our e-mail, you can pick up your book the next work day. Did you choose Tresoar as your pickup location? Then it will take up to 4 days before your book is available.

Please note: the library app often mentions earlier that you can pick up your books. However, they're actually not ready yet. Please wait for the pick up our mail.


Opening hours Special Collections, UB Zernike and CMB

The research room Special Collections is open by appointment only.
The Central Medical Library (CMB) is open, see CMB.

Who has access to the UB City Centre?

The Selfservice on the ground floor is open to everyone for picking up requested books. You can pick up requested DVDs and ILL books at the servicedesk.

The study rooms are only accessible to UG and Hanze students (except in the UG only period). You have to reserve your study place online in advance.
Please note: group studios can only be booked in person at the reception desk on the ground floor.

A visit to the Special Collections research room also requires a reservation.

When can I reach the UB by telephone?

The University Library can be reached by telephone from Monday to Friday between 8.30 am and 5 pm; please call 050-3635020. For questions about study places, please call the reception desk: 050-3635000 (8.30 am-10 pm).

Are the printers available in the UB?

Unfortunately, it is not possible to use the printers.

I would like to use the seminar shelves in the UB, is that possible?

It's possible again to use the materials on the seminar shelves for Theology and Arts. Due to the corona measures, you must  reserve a studyplace  to be able to consult the seminar shelves.

More information: Compulsory literature/Seminar shelves

I'm a PhD student and would like to submit the printed version of my dissertation, where can I do this now?

The printed version of your thesis (2 copies plus 2 copies of the propositions) can be handed in at the Service desk of the University Library or sent to our postal address.

Address UB Service Desk:

  • Broerstraat 4
    9712 CP Groningen

Postal address:

  • University of Groningen Library
    Dissertations department
    Postbus 559
    9700 AN Groningen
I requested a library card. Where and when can I pick it up?

Library cards that have been requested online, can be picked up at the Service desk upon presentation of a valid ID (Monday - Friday, from 8.30 am - 4.30 pm).

In case a payment is required, this can only be done by PIN.

Requesting books

How long will it take before my request is available?

We strive to make the requested books from our closed stacks and reading rooms available to you after 24 hours.

When you receive our e-mail, you can pick up your book the next work day. Please check the current opening hours. Did you choose Tresoar as your pickup location? Then it will take up to 4 days before your book is available.

Please note: the library app often mentions earlier that you can pick up your books. However, they're actually not ready yet. Please wait for the pick up our mail.

I would like to borrow a book that is stored in the UB Zernike, the Central Medical Library or Tresoar. Is this possible?

The UB Zernike en de CMB are open, so you can pick up the books yourself.

Books from Tresoar can be requested through Interlibrary Loan.

I would like to consult a publication that is not lendable. Do I have to make an appointment for this?

If you wish to consult non-loanable UB materials from the closed stacks, the vault or the special collections room, or non-loanable publications from the reading rooms, you need to make an appointment with Special Collections. Lendable materials from the studyrooms have to be requested through SmartCat. You may consult the publications from the seminar shelves; you do need to make a reservation for a study place for this purpose, see also Seminar shelves Arts - Theology.

I requested an ILL-book or a DVD. Where and when can I pick it up?

You can collect your requested DVDs and ILL-books at the servicedesk.

When you receive our e-mail, you can pick up your book the next work day. Please check the current opening hours. Please note: it's not possible to forward ILL-books to Tresoar.

Please note: the library app often mentions earlier that you can pick up your books. However, they're actually not ready yet. Please wait for the pick up our mail.

Returning books

Can I return my books?

Books can be returned via the 24/7 Bookbox at the outside of UB City Centre (Poststraat), at the Selfservice A or by sending them to:

Universiteitsbibliotheek Groningen, afd. Frontoffice
Broerstraat 4
9712 CP Groningen

You are resposible for proper shipping and shipping costs.

My books are due, but I cannot return my books in time. Will there be a fine?

For the time being we do not charge any fees for the late return of due books, at least until the end of the lockdown.

You may return books:

  • through the 24/7 book box located outside of the UB City Centre (Poststraat)
  • through the Selfservice in the UB City Centre

    or
  • by mail to

    University of Groningen Library, department Frontoffice
    Broerstraat 4
    9712 CP Groningen

The shipping costs will then be for your account.

Please note: Returned books will be processed as quickly as possible. The lending system may, however, take a few days to process the information.

I returned a book in the 24/7 Bookbox, but the book is still in my borrowed items' list. What can I do?

Returned books will be processed on the next working day. This means that books will only be checked in and removed from borrowed items' list after this.

You may return books:

  • through the 24/7 book box located outside of the UB City Centre (Poststraat)
  • through the Selfservice in the UB City Centre

    or
  • by mail to

    University of Groningen Library, department Frontoffice
    Broerstraat 4
    9712 CP Groningen

The shipping costs will then be for your account.

Please note: Returned books will be processed as quickly as possible. The lending system may, however, take a few working days to process the information. For the time being we do not charge any fees for the late return of due books.

Is the book still in your name after more than a week? Then we would like to hear it and we will carry out a shelf check. Please e-mail servicedesk-bibliotheek rug.nl.

Pick up books

Where can I pick up my reservation?

You can pick up or return books at the UB City Centre, the UB Zernike, the CMB or Tresoar. You will receive a ready-for-collection message stating the location where you can pick up the book.

When can I pick up my reservations?

Opening hours

  • UB City Centre:
    Monday through Friday: 8.30 am - midnight
    Saturday and Sunday: 8.30 am - 10 pm *
    * Sunday 5 December 8.30-6 pm

    Please note:
    -study rooms are only accessible after reserving a study place (you need your UG or Hanze student number for this; please note the UG only period)
    - pick up requested books in the Selfservice
    - collect requested DVDs and ILL books at the servicedesk
  • UB Zernike: Monday to Thursday: 9 am - 8 pm, Friday: 9:00 am - 5 pm


Lending requests are processed Mon-Fri only; when you receive our e-mail, you can pick up your book the next work day. Did you choose Tresoar as your pickup location? Then it will take up to 4 days before your book is available.

Please note: the library app often mentions earlier that you can pick up your books. However, they're actually not ready yet. Please wait for the pick up our mail.


Opening hours Special Collections, UB Zernike and CMB

The research room Special Collections is open by appointment only.
The Central Medical Library (CMB) is open, see CMB.

I received an e-mail that my requested book from another library has arrived. Can I pick up the book immediately?

You can collect your requested DVDs and ILL-books at the servicedesk.

When you receive our e-mail, you can pick up your book the next work day. Please check the current opening hours. Please note: it's not possible to forward ILL-books to Tresoar.

Please note: the library app often mentions earlier that you can pick up your books. However, they're actually not ready yet. Please wait for the pick up our mail.

My requested DVD arrived, can I pick it up immediately?

You can collect your requested DVDs and ILL-books at the servicedesk.

When you receive our e-mail, you can pick up your book the next work day. Please check the current opening hours. Please note: it's not possible to forward ILL-books to Tresoar.

Please note: the library app often mentions earlier that you can pick up your books. However, they're actually not ready yet. Please wait for the pick up our mail.

Interlibrary loan (ILL)

Can I order books or copies from other libraries?

It is possible again to request books from other libraries, as well as articles from journals and chapters from printed books. As part of a pilot project the UG will pay for costs involved with requesting a copy from an e-journal via international inter llibrary loan (applies to both staff and students). However, we cannot guarantee that we will be always able to fulfill your request. After your request, we will keep you informed by e-mail.

More information: Borrowing from other libraries

I received an e-mail that my requested book from another library has arrived. Can I pick up the book immediately?

You can collect your requested DVDs and ILL-books at the servicedesk.

When you receive our e-mail, you can pick up your book the next work day. Please check the current opening hours. Please note: it's not possible to forward ILL-books to Tresoar.

Please note: the library app often mentions earlier that you can pick up your books. However, they're actually not ready yet. Please wait for the pick up our mail.

Support finding literature and data

For my research or assignment I would like to get some help in finding literature. Where can I get support?

You can send an e-mail to servicedesk-bibliotheek rug.nl, or take a look at our LibGuides. You may also contact our information literacy team: eduteam-library rug.nl.

Can I use the online information resources/databases now that I'm at home?

You can access our online resources (e-journals, e-books, databases) off-campus, see: E-resources.
Need help choosing the right resource? See the LibGuide of your subject.

Last modified:30 November 2021 3.18 p.m.
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