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University of Groningen Library

Frequently asked questions concerning limited services UB

Face mask

Update 27 May: UB open in the evenings and during weekends

As of 31 May, the UB will be open until 10 p.m. also during weekends.

  • Monday - Sunday: 8:30 a.m. to 10 p.m. *
  • Summer opening hours: 12 July until 15 August the UB will be closed in the evenings and during weekends.

All study places must be reserved online.


The Special Collections research room is open by appointment only.

Update 25 May: CMB reopens

Wednesday 26 May the Central Medical Library will reopen. You can borrow books at the CMB lending desk or reserve a study place. More information: The CMB reopens!


DNPP and CRS

The Documentatiecentrum Politieke Partijen (DNPP) and the Centre for Russian Studies (CRS) are closed.

Locations

The UB City Centre and the CMB are open to a limited extent. The UB Zernike is closed. Borrowing and returning books are still possible. You can request the books from UB Zernike and pick them up at UB City Centre.

Frequently asked questions:

Opening hours and services UB

When is the UB open?

Opening hours Selfservice (borrowing and returning books) UB City Centre

  • Monday to Sunday
  • 8.30 am-10.0 pm *
    (requested DVDs and ILL books can be collected at the reception desk during these times); lending requests are processed Mon-Fri
  • N.B.: please return your books in the 24/7 Bookbox at the outside of UB City Centre (Poststraat)

* summer opening hours: 12 July until 15 August the UB will be closed in the evenings and during weekends.

The research room Special Collections is open by appointment only.

Wearing a face mask is mandatory.

The UB Zernike is closed; it is possible to request books via SmartCat, and pick them up at the UB City Centre.

The Central Medical Library (CMB) is open, see CMB.

When can I reach the UB by telephone?

The University Library can be reached by telephone from Monday to Friday between 9 am and 12 pm (noon) and 1 pm and 4 pm; please call 050-3635020.

Are the printers available in the UB?

Due to the new corona measures (d.d. 14 December), the UB will be open to a very limited extent. It is therefore not possible to use the printers.

I would like to use the seminar shelves in the UB. How do I do this?

At the moment, it is unfortunately not possible to use the materials on the seminar shelves.

I'm a PhD student and would like to submit the printed version of my dissertation, where can I do this now?

The printed version of your thesis (2 copies plus 2 copies of the propositions) can be handed in at the Service desk of the University Library or sent to our postal address.

Address UB Service Desk:

  • Broerstraat 4
    9712 CP Groningen

Postal address:

  • University of Groningen Library
    Dissertations department
    Postbus 559
    9700 AN Groningen
I requested a library card. Where and when can I pick it up?

Library cards that have been requested online, can be picked up at the Service desk upon presentation of a valid ID during the usual opening hours.

In case a payment is required, this can only be done by PIN.

Requesting books

How long will it take before my request is available?

We strive to make the requested books from our closed stacks and reading rooms available to you after 24 hours. Books that have been returned through our Bookbox however, are first held in quarantaine for three days before they are made available again in Self service A for the next borrower.

When you receive our e-mail, you can pick up your book the next work day. The self-service in the UB City Centre is open between 8.30-10 pm. (Mon-Sun). Did you choose Tresoar as your pickup location? Then it will take up to 4 days before your book is available.

Please note: the library app often mentions earlier that you can pick up your books. However, they're actually not ready yet. Please wait for the pick up our mail.

I would like to borrow a book that is stored in the UB Zernike, the Central Medical Library or Tresoar. Is this possible?

Books from the UB Zernike can be requested via SmartCat. Requested books will be transported to the UB City Centre for pick-up. If you're having trouble requesting these books, please contact zernike-bibliotheek rug.nl.

You can pick up books from the CMB yourself, see opening hours CMB.

Books from Tresoar can be requested through Interlibrary Loan.

I would like to consult a publication that is not lendable. Do I have to make an appointment for this?

If you wish to consult non-loanable UB materials from the closed stacks, the vault or the special collections room, or non-loanable publications from the reading rooms, you need to make an appointment with Special Collections. Lendable materials from the studyrooms have to be requested through SmartCat. Unfortunately, it is not possible to request publications from the seminar shelves.

I requested an ILL-book or a DVD. Where and when can I pick it up?

You can collect your requested DVDs and ILL-books at the reception desk, Monday to Friday between 8.30 am-10 pm.

Please note: it's not possible to forward ILL-books to Tresoar.

Returning books

Can I return my books?

Books can be returned via the 24/7 Bookbox at the outside of UB City Centre (Poststraat) or by sending them to

Universiteitsbibliotheek Groningen, afd. Frontoffice
Broerstraat 4
9712 CP Groningen

You are resposible for proper shipping and shipping costs.

Please note: due to quarantine it takes at least three days before the book is retrieved from your name in the system.

My books are due, but I cannot return my books in time. Will there be a fine?

For the time being we do not charge any fees for the late return of due books, at least until the end of the lockdown.

You may return books:

  • through the 24/7 book box located outside of the UB City Centre (Poststraat)
  • by mail to

    University of Groningen Library, department Frontoffice
    Broerstraat 4
    9712 CP Groningen

The shipping costs will then be for your account.

Please note: Returned books will be processed as quickly as possible. The lending system may, however, take a few days to process the information.

I returned a book in the 24/7 Bookbox, but the book is still in my borrowed items' list. What can I do?

We apply a quarantine period of three days for returned books. Returned books will be processed on the next working day. This means that books will only be checked in and removed from borrowed items' list after this period.

You may return books:

  • through the 24/7 book box located outside of the UB City Centre (Poststraat)

    or
  • by mail to

    University of Groningen Library, department Frontoffice
    Broerstraat 4
    9712 CP Groningen

The shipping costs will then be for your account.

Please note: Returned books will be processed as quickly as possible. The lending system may, however, take a few working days to process the information. For the time being we do not charge any fees for the late return of due books, at least until the end of the lockdown.

Is the book still in your name after more than a week? Then we would like to hear it and we will carry out a shelf check. Please e-mail servicedesk-bibliotheek rug.nl.

Pick up books

Where can I pick up my reservation?

You can pick up or return books at the UB City Centre, the CMB or Tresoar. You will receive a ready-for-collection message stating the location where you can pick up the book.

When can I pick up my reservations?

Opening hours Selfservice (borrowing and returning books) UB City Centre

  • Monday to Sunday
  • 8.30 am-10.0 pm *
    (requested DVDs and ILL books can be collected at the reception desk during these times); lending requests are processed Mon-Fri
  • N.B.: please return your books in the 24/7 Bookbox at the outside of UB City Centre (Poststraat)

* summer opening hours: 12 July until 15 August the UB will be closed in the evenings and during weekends.

The research room Special Collections is open by appointment only.

Wearing a face mask is mandatory.

The UB Zernike is closed; it is possible to request books via SmartCat, and pick them up at the UB City Centre.

The Central Medical Library (CMB) is open, see CMB.

I received an e-mail that my requested book from another library has arrived. Can I pick up the book immediately?

You can collect your requested DVDs and ILL-books at the reception desk, Monday to Friday between 8.30 am-10 pm.

Please note: it's not possible to forward ILL-books to Tresoar.

My requested DVD arrived, can I pick it up immediately?

You can collect your requested DVDs and ILL-books at the reception desk, Monday to Friday between 8.30 am-10 pm.

Please note: it's not possible to forward ILL-books to Tresoar.

Interlibrary loan (ILL)

Can I order books or copies from other libraries?

It is possible again to request books from other libraries, as well as articles from journals and chapters from printed books. As part of a pilot project the UG will pay for costs involved with requesting a copy from an e-journal via international inter llibrary loan (applies to both staff and students). However, we cannot guarantee that we will be always able to fulfill your request. After your request, we will keep you informed by e-mail.

More information: Borrowing from other libraries

I received an e-mail that my requested book from another library has arrived. Can I pick up the book immediately?

You can collect your requested DVDs and ILL-books at the reception desk, Monday to Friday between 8.30 am-10 pm.

Please note: it's not possible to forward ILL-books to Tresoar.

Support finding literature and data

For my research or assignment I would like to get some help in finding literature. Where can I get support?

You can send an e-mail to servicedesk-bibliotheek rug.nl, or take a look at our LibGuides. You may also contact our information literacy team: eduteam-library rug.nl.

Can I use the online information resources/databases now that I'm at home?

You can access our online resources (e-journals, e-books, databases) off-campus, see: E-resources.
Need help choosing the right resource? See the LibGuide of your subject.

EIKON database

Due to the temporary closure of UB Zernike, the EIKON PCs are currently unavailable. Fortunately, Eikon can be accessed from home via UWP using the procedure outlined in the manual.

Last modified:11 June 2021 09.22 a.m.
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