Skip to ContentSkip to Navigation
Over onsFEBNews / FEB

It’s about time! A more customer-focused government - New FEBlog by Marijke Leliveld

09 October 2017
Marijke Leliveld
Marijke Leliveld

Government service is often perceived as subpar. People can associate it with long lines, poor service, and unreliability when keeping to deadlines. But in recent years, governments have started to take interest in the idea of treating citizens like customers.

Marijke Leliveld: ‘Our research suggests that one idea from industry practice that could be successfully introduced into public services is the notion of service recovery’. Read the latest post on our FEBlog.

Last modified:10 October 2017 10.42 a.m.

More news

  • 15 February 2019

    Harry Garretsen appointed to the NWO Social Sciences and Humanities Board

    Prof. Harry Garretsen has been appointed as a member of the NWO Domain Board for Social Sciences and Humanities (SGW) for a three-year term. Garretsen, Professor of International Economics and Business at the University of Groningen, was nominated...

  • 14 February 2019

    Tensions in sustainable supply chain management

    In his thesis, Chengyong Xiao applied three theoretical perspectives to develop a thorough understanding about tensions in Sustainable Supply Chain Management (SSCM). Xiao studied the relationship between corporate sustainability performance and corporate...

  • 08 February 2019

    Why managers tighten the reins when under threat

    Never waste a good crisis, is sometimes said. But after the fall of Lehman Brothers and the great recession that followed, leaders have hardly changed, according to research by Professor of Leadership Janka Stoker and Professor of Economics Harry Garretsen...