Government service is often perceived as subpar. People can associate it with long lines, poor service, and unreliability when keeping to deadlines. But in recent years, governments have started to take interest in the idea of treating citizens like customers.
Marijke Leliveld: ‘Our research suggests that one idea from industry practice that could be successfully introduced into public services is the notion of service recovery’. Read the latest post on our FEBlog.
Several FEB researchers have recently won Best Paper Awards. The staff members awarded are Bart Los, Jenny van Doorn, Nick Szirbik and Peter Verhoef.
Jan Willem Bolderdijk must be the ideal son-in-law. He is cheerful, athletic and articulate. He cares greatly about sustainability and is highly aware of the consequences of his choices. But he did book that trip to Thailand. Why is it so difficult...
In the past months, pupils from various primary and secondary schools in the city of Groningen have formulated ideas for future urban logistics in cooperation with students of the University of Groningen.