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EducationFrequently asked questionsAdmission, registration and deregistrationMore information ...University account (for students)

Blocking a University account

  • Why has my University account been blocked?

    There are several reasons why your RUG Account could have been blocked.
     
    • You have not paid your tuition fees.
      Your account will be blocked if you have not paid your tuition fees in full by the starting date of your degree programme, or have not signed a direct debit mandate.
    • There were insufficient funds in your account (payment by direct debit mandate).
      Your account will be blocked if the direct debit mandate for part or all of your tuition fees failed. This is probably because there are insufficient funds in your account.
    • You have deregistered.
      Your account will be blocked 8 weeks after the date on which you deregister.
  • How can I unblock my University account?

    This depends on the reason why your RUG Account has been blocked:
     
    • You have not paid your tuition fees.
      Pay the full tuition fees within 31 days or submit a direct debit mandate. If you do not do so, your University account will be definitively cancelled.
    • There were insufficient funds in your account (payment by direct debit mandate).
      Pay the instalment as soon as possible. 
      More information can be found on the page Consequences of insufficient bank balance of our website.   
    • You have deregistered.
      Your account will only be reactivated if you start a new degree programme at the UG within a year of deregistration. The date on which your account becomes active will depend on the starting date of your new degree programme:
      • 1 September: your account will become active on 1 March.
      • Other dates: your account will be activated one month before the starting date of your degree programme.
  • I have paid my tuition fees/an instalment. When will my University account be unblocked?

    That will depend on how you paid your tuition fees.
     
    • Paid in cash or via PIN
      Your University account will be unblocked by the next day at the latest.
    • Transfer to the UG bank account
      Your University account will only be unblocked once the UG has received the payment. This can take up to ten days in extreme cases.
  • Can I still send or receive mails if my University account is blocked?

    Yes, your mail will continue to come into your account. However, you will not be able to read this mail because you will not be able to log into the UG network or your mailbox.

    You will not be able to send any mail via your University account because you will not be able to log into the UG network or your mailbox.

    Forwarding option set?
    The forwarding option will continue to function during the blocked period so your emails will continue to be forwarded to your private email address.

    Recommendation
    If you are tidying up your University account because you have deregistered, please set up an automatic reply.
  • What will happen to my details if my University account is blocked?

    Your email messages and your files will be saved until your account is unblocked.

    Exception
    Has your account been blocked because you deregistered? Then your mails and files will be stored for 309 days. After 309 days your account will be permanently deleted. You will not receive notification of this.
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