• Error message Windows or MS Office
• Required supporting software
• Write-N-Cite doesn’t work on my Mac!
• The Write-N-Cite tab in Word has disappeared
• More information or a question?
  

Error message Windows or MS Office

The latest version of Write-N-Cite (04/04/1376) is not compatible with some combinations of Windows and Microsoft Office. See the “ compatibility chart" below for the versions of Windows and Office that cause problems.

Fortunately , there is an alternative available. The previous version of Write-N-Cite 4 (version 4.4.1272) should work for most combinations of Windows and Office (except for Office 2016). See b elow the Write-N-Cite version download 04.04.1272:

32 bit: http://download.refworks.com/PQfWInstall32_4.4.1272.exe

64 bit: http://download.refworks.com/PQfWInstall64_4.4.1272.exe

In Word, you can check whether you have Word 32 or 64 bit. In Word, go to File; Help and look under the heading "About Microsoft Word".

Required supporting software

Write-N-Cite may also cause problems because the necessary supporting software is missing or not up to date. Usually , this software is already installed on your computer. See b elow the additional software required for Write-N-Cite 4. Optionally, you can download and update the software via the links.

1. Please make sure you have updated your computer’s operating system and MS Office itself by visiting http://windowsupdate.microsoft.com
2. To download and install .NET 4 please visit Microsoft .NET Framework 4 .
3. To download and install Visual Studio 2010 Tools for Office Runtime please visit Visual Studio 2010 Tools for Office Runtime .
4. Please make sure you have a current installation of Java on your computer by visiting the Java download site . (Note: an update of your Java will request the installation of a third-party toolbar for Ask.com. You need to decline the installation of this toolbar to avoid its installation.)
   
   

Write-N-Cite doesn’t work on my Mac!

Presumably , Java is not installed on your computer. In the latest operating systems from Apple (OS X 10.9 and OS X 10.10) Java is not installed by default. To check if your computer has the latest version of Java, go in the Safari browser to: http://java.com/en/download/installed.jsp .
If your Mac have has a n OS X 10.9.5 or OS X Yosemite 10:10 operating system, go to the Apple Support We bs ite to download Java 6: http://support.apple.com/kb/dl1572 .

The Write-N-Cite tab in Word has disappeared

Word sometimes removes Write-N-Cite. This happens , for example , when you ’ve logged in to a Word document with multiple RefWorks accounts or when you ’ve installed multiple versions of Write-N-Cite on your PC.

You can find out whether Word has disabled your Write-n-Cite via Word using File > Options > Add-ins. If Write-N-Cite is listed in 'Disabled Application Add-ins' then you can undo that via Manage: COM add-ins > select in the drop Disabled Items > Go > select Write-N-Cite > Enable

More information or a question?
For more information on troubleshooting in Write-n-Cite 4, see http://proquest.libguides.com/refworks/writenciteinstall

Or contact the library via refman@umcg.nl