Can’t install Write-n-Cite, help!
- Error message Windows or MS Office
- Required supporting software
- Write-N-Cite doesn’t work on my Mac!
- The Write-N-Cite tab in Word has disappeared
-
More information or a question?
Error
message
Windows or MS Office
The latest version of Write-N-Cite (04/04/1376) is not compatible with some combinations of Windows and Microsoft Office. See the “ compatibility chart" below for the versions of Windows and Office that cause problems.

Fortunately , there is an alternative available. The previous version of Write-N-Cite 4 (version 4.4.1272) should work for most combinations of Windows and Office (except for Office 2016). See b elow the Write-N-Cite version download 04.04.1272:
32 bit: http://download.refworks.com/PQfWInstall32_4.4.1272.exe
64 bit: http://download.refworks.com/PQfWInstall64_4.4.1272.exe
In Word, you can check whether you have Word 32 or 64 bit. In Word, go to File; Help and look under the heading "About Microsoft Word".
Required supporting software
Write-N-Cite may also cause problems because
the necessary supporting software is missing or not up to date. Usually , this software is already installed on your computer. See b elow the additional software required for Write-N-Cite 4. Optionally, you can download and update the software via the links.
- Please make sure you have updated your computer’s operating system and MS Office itself by visiting http://windowsupdate.microsoft.com
- To download and install .NET 4 please visit Microsoft .NET Framework 4 .
- To download and install Visual Studio 2010 Tools for Office Runtime please visit Visual Studio 2010 Tools for Office Runtime .
-
Please make sure you have a current installation of Java on your computer by visiting the
Java download site
. (Note: an update of your Java will request the installation of a third-party toolbar for Ask.com. You need to decline the installation of this toolbar to avoid its installation.)
Write-N-Cite doesn’t work on my Mac!
Presumably , Java is not installed on your computer. In the latest operating systems from Apple (OS X 10.9 and OS X 10.10) Java is not installed by default. To check if your computer has the latest version of Java, go in the Safari browser to:
http://java.com/en/download/installed.jsp
.
If your Mac have
has a n OS X 10.9.5 or OS X Yosemite 10:10 operating system, go to the Apple Support We bs ite to download Java 6:
http://support.apple.com/kb/dl1572
.
The Write-N-Cite tab in Word has disappeared
Word sometimes removes Write-N-Cite. This happens , for example , when you ’ve logged in to a Word document with multiple RefWorks accounts or when you ’ve installed multiple versions of Write-N-Cite on your PC.
You can find out whether Word has disabled your Write-n-Cite via Word using File > Options > Add-ins. If Write-N-Cite is listed in 'Disabled Application Add-ins' then you can undo that via Manage: COM add-ins > select in the drop Disabled Items > Go > select Write-N-Cite > Enable

More information or a question?
For more information on troubleshooting in Write-n-Cite 4, see
http://proquest.libguides.com/refworks/writenciteinstall
Or contact the library
via
refman@umcg.nl
Last modified: | 24 May 2017 5.15 p.m. |