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Emergency calls

12 March 2014

Prof. Tom Koole is investigating emergency calls: the conversations between the 112 emergency services and people reporting an accident, crime or fire. Such phone conversations need to be conducted efficiently and clearly. The 112 emergency services have recently adapted their conversation protocol, based in part on the research Koole, a communications scientist, has conducted.

The weekly online video magazine Unifocus highlights topics related to the University of Groningen in the fields of research and society, student life, teaching, policy and internationalization.

Last modified:15 September 2017 3.08 p.m.
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