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Problem solving

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What to do if you have a question or a problem?


In the menu on the left you find an overview of several items like manuals, FAQ information and descriptions of services which can be very helpfull when working with your pc.

The information is meant to help you with problem solving of problems and questions which occur frequently. You can make a choice from the menu or check the questionnaire below.

Suggestions to improve this onformation are very welcome!

 

Your problem or question?

How to handle
I can't login with my P- or S-number

Is it a matter of service interruption or maintenance? 

If not contact our  Service Desk 

I can't get access to one or more services

Is it a matter of service interruption or maintenance? 

If not contact our  Service Desk 

I have problems with the installation of  a service/software package

 See the available manuals
I have a question about a service See the  FAQ-information, manuals or service descriptions
How/where can i apply for a new software package?

Address an application to the demand manager of your faculty or our  Service Desk

Where can i buy cheap hard/software Via SURFSPOT
What services can i use as a student? See ict-services for students
How much discspace do i have via UWP? Discquota UWP
How do i get access at home to X:\ and Y:\ drive?  Use  netstorage or webdav
How can i change the password of my P- or S-number? Change password
How do i send a large file as an attachment to an e-mail? Via http://bars.rug.nl
Are there general rules for using the computer systems of the University? See the Acceptable Use Policy (AUP)
I can't find the information i am looking for

Check the A to Z list, the CIT-portal  or contact our Service Desk

 

 

Last modified:April 26, 2012 08:41
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