Below is a list of answers to the most frequently asked questions concerning the Alumni Network and the e-mail for life facility. If your question is not there, please contact the Alumni Helpdesk. The Helpdesk is only open during office hours.
· How do I access the Alumni Network and e-mail for life?
· Are there any conditions attached to the Alumni Network and e-mail for life?
· Can I choose my e-mail address?
· I've got my Bachelor's degree and am going to register for a Master's degree at the RUG. Will I get a student or alumnus account?
· I'm no longer registered at the RUG, but haven't got a degree. Can I get an e-mail address and access to the Alumni Network?
· Do I have access to facilities of the University library?
·How can I log in to access my mailbox
· I can't log in
· After logging in, I immediately get the message "you have been logged out".
· I used to have a student account, will the login procedure and my password stay the same?
·Can I save my password and user name?
· How can I add someone to My Contacts?
· How can I send someone a message?
· Can I continue to use my student e-mail address?
· How can I adjust the autoreply function?
· How can I adjust the Incoming Mailserver?
· What will happen to my student mail archive?
· Can I forward my alumni mail to a different address?
· Can I use a "normal" mail client (e.g. Outlook Express or Thunderbird) to read my mail?
· I'm getting "Mailbox full" warnings, yet there is nothing in my inbox. What is going on?
· I've been typing an e-mail for a long time (> 1 hour). Now that I want to send it I get an error telling me I've been logged out. How do I prevent losing my work?
· I accidentally deleted an e-mail. Can I get it back?
· I just set up my thunderbird address book according to the settings I found on these pages but it doesn't work. What am I doing wrong?
